Business Analyst
Business Analyst
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Job Description
Your role
Reply promptly to helpdesk tickets from CRM users around the world. Provide a high-quality professional response that resolves the issue while encouraging best practices. Escalate as needed those items that require additional support.
Maintain the CRM user hierarchy ensuring that individuals have the access necessary to perform their job function while maintaining adequate security for sensitive areas.
Participate in the evaluation of enhancements made to the CRM system. Perform user acceptance testing and provide feedback.
Provide training as needed to those unfamiliar with our CRM solution. Contribute to guides and other collateral used to support training on any new functionality.
Engage in large-scale projects which may include on-boarding as the result of acquisitions collaboration with our trading partners cleansing of our customer and product masters and more.
Perform other ad-hoc tasks defined by the US-based direct leader or above.
Your profile
BS or BA Degree in relevant field and 3-5 years relevant experience
Comfortable communicating in English via phone and email
Advanced Excel skills including vlookup index match pivot tables and writing formulas containing multiple functions
Experience with daily communication with customers and a strong customer-oriented approach
Experience working as part of a team providing 24/7 support to a worldwide organization. A background in CRM (lead management quoting forecasting etc) is a plus
Strong analytical and problem-solving skills with attention to detail
What we offer you
Friendly multicultural environment and team events
Life accident and health insurance
Cafeteria Package
Career development and training opportunity
There is an opportunity for home office (3 days a week)
Required Experience:
IC
Employment Type
Full-Time
