Program Officer - 988 & Outreach Admin
Program Officer - 988 & Outreach Admin
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Job Description
Through its core values ofCourage Respect and Excellence CAMH is implementing its Strategic Plan:Connected CAMHto transform lives ignite innovation and discovery revolutionize education and drive social change. CAMH is more than a hospital it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system a world where Mental HealthisHealth.
To learn more about CAMH please visit their website at:.
To view our Land Acknowledgment please clickhere.
In 2022 CAMH was announced as the lead for the coordination and administration of 9-8-8 the new national three-digit number for suicide prevention in Canada that launched November 30 2023. 9-8-8 is Canadas official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities provinces territories and building on our work on Talk Suicide Canada to bring this high quality evidence-based equitable suicide prevention service to Canada.
The full-time contract (7 months) Program Officer will report to the Director 9-8-8 Operations. Under the joint leadership of the Program Manager Service & Operations they will support the planning and implementation of a variety of projects within the Service. Tasks for this role include but are not limited to:
- Supporting and maintaining project planning implementation and evaluation
- Support with budgeting and administrative tasks
- Scheduling and facilitating regular meetings and communications
- Developing and overseeing a number of projects to support the expansion and enhancement of the Service
- Support managing and responding to incoming correspondence from Partners and external interest-holders
- Supporting various quality assurance activities for the 9-8-8 network
- Coordinating input and content for submissions for the project
- Summarize and report on various topics within the mental health and distress sector as well as the community engagement sector
- Summarize and report on data for the purposes of report writing and presentations and
- Project management tasks as required for other initiatives related to 9-8-8 Suicide Crisis Helpline
- Coordinating meeting agendas and facilitation plans for engagement activities in collaboration with colleagues
- Drafting communications liaising with interest-holders connected to 9-8-8 compiling meeting minutes and synthesizing feedback
- Maintaining project documentation
- Developing maintaining and seeking advice on processes required to support strategic and quality improvement activities
You will support a healthy workplace that embraces diversity encourages teamwork and complies with all applicable and regulatory requirements. This position is located at the Queen Street Site.
The successful candidate will have an undergraduate degree or higher in psychology social sciences or a related discipline combined with 2 years of professional work experience in a mental healthcare environment involving lived and living experience engagement.
- Experience in suicide prevention and crisis lines is an asset.
- Advanced knowledge of office administration practices and expertise in various computer applications including Microsoft Office applications (Outlook Word Excel PowerPoint and Access) is required.
- Able to learn/work independently and require minimal supervision.
- Detail-oriented particularly while working under high-pressure situations and dealing with conflicting priorities.
- Ability to multi-task and produce high-quality accurate work while meeting deadlines and requirements.
- Training in project management and related business administration practices is an asset.
- Strong interpersonal communication (oral/written) and organizational skills are required.
- Ability to work effectively with a diverse population and within a dynamic inter-professional team environment is required.
- A can-do approach and ability to take initiative to support the work of the project
- Ability to adapt to changing project priorities and think critically about balancing tasks.
- Experience engaging diverse stakeholders with lived experience is required.
- Familiarity with community engagement frameworks concepts and tools is an asset.
- Familiarity with 9-8-8 Suicide Crisis Helpline and the implementation history of the initiative is an asset.
- Bilingualism (French/English) or proficiency in a second language is an asset.
Required Experience:
Unclear Seniority
Employment Type
Full Time
