Senior Client Server Software Analyst
Senior Client Server Software Analyst
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Key Applicant Requirements(Skills/Knowledge/Experience/Qualifications)
Overall experience of 6-9 years
Practical experience of Windows Server SQL Server IIS and networking
Very in-depth knowledge to troubleshoot the IIS related issues
Ability to debug and analyze windows web server and application logs
Proficient knowledge on one or more scripting languages
Knowledge of any cloud platform is good to have (GCP preferred)
General understanding of Web Application Web Servers Web Technologies
Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems
Ability to troubleshoot and resolve application issues
Open to changes and innovation & continuously learn and adopt new skills
Strong investigative and problem-solving skills
Bachelors degree in computer science or related discipline
Key position details(Responsibilities)
Day to day ITSM ticketing triage and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 applications
Identifies recurring problems works with the team to identify the root cause then plans and executes the necessary steps to eliminate possibility of reoccurrences
Deployment of application releases patches requests and customizations
Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution
Understand and improve applications and plan for faster MTTD MTTR auto healing
Effectively coordinate with other IT functions and with peers across locations working across different time zones
Triage issues with Windows Engineers DBA and Network Engineers
Perform the daily activities and operations of application support team
Create and update documentation as necessary to share new methods and knowledge around troubleshooting
Provide technical direction and training to more junior Application Support Engineers
Cover 24x7 support function. 24x5 from office & 24xWeekend on-call
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Senior IC
Employment Type
Full-Time
