Senior Software Engineer
Senior Software Engineer
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Job Description
Were building the AI-driven future of customer success from retention to growth!
Gainsight is the retention engine behind the worlds most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2000 companies trust Gainsights applications and AI agents to drive learning adoption community connection and success for their customers. To explore how our suite of solutions is shaping the future of customer success check out the link.
About This Role:
Were looking for a B2B Software Engineer (Python/AWS) to join our growing Gainsight Customer Communities team. This role is a hybrid role based out of our Wroclaw office.
In this role youll build software with purpose and joy playing a key role in evolving our large-scale SaaS platform as we transition from a monolithic architecture to a distributed cloud-native system on AWS. This is a great opportunity for someone who thrives in environments rooted in authenticity curiosity and a beginners mind (what we call Shoshin) and enjoy working cross-functionally with teams. The ideal candidate thrives on hands-on challenges enjoys working with modern tools and embraces real ownership.
The Stack Youll Be Working On:
Languages: Python (main) PHP (legacy) JavaScript/TypeScript (frontend)
Cloud: AWS (Lambda API Gateway RDS ECS S3 CloudWatch)
CI/CD: Bitbucket Jenkins migrating to Github Actions
We believe developers own quality - we dont rely on a separate QA team you build it you test it and continuously improve the existing E2E testing framework.
What Youll Do:
Work on backend services written in Python (and some PHP) as we transition our monolith into independent scalable AWS-based services.
Contribute to backend design development and testing within a fast-moving agile team.
Collaborate with product managers and frontend engineers (React) to build meaningful features for our users.
Write clean tested and observable code - from unit tests to E2E youll own the full quality pipeline.
Participate in code reviews team rituals and knowledge sharing with peers across teams.
This is not a complete list of responsibilities and the scope of the role may evolve with the needs of the team and business.
What were looking for:
5-7 years of backend engineering experience in production environments
Proficiency with Python and working knowledge of AWS (especially serverless technologies like Lambda and API Gateway)
Experience with CI/CD workflows and confidence in deploying to production
Familiarity with automated testing and writing reliable testable code
Motivation to learn grow and contribute in a team that values autonomy
Strong communication skills in English (our engineering language)
Why Youll Love It here:
Gainsight is a place where innovation is shaped through collaboration curiosity and a shared focus on solving real-world problems. With a growing suite of products across customer success product experience community education and AI-powered relationship intelligence we continue to evolve with the needs of our customers. When people with diverse strengths a strong sense of community and true passion for our mission come together they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability trust and support that people need - not just to do the job but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight we believe great work happens when teammates feel fully supported.
- The starting base salary 15000PLN to 20000PLN monthly.
- We offer a comprehensive benefits package including premium private medical care with priority appointments Multisport Cards to support your physical well-being and flexible remote work options. Partners can be included in both health and wellness programs. Youll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities were passionate about helping our teammates learn grow and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
Additional Information
Were committed to creating an inclusive fair and transparent hiring process. As an equal opportunity employer we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process please contact .
If youre applying for a role through an Employer of Record (EOR) or contractor arrangement please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
Required Experience:
Senior IC
Employment Type
Full-Time
