Software Engineer
Software Engineer
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$ 110000 - 166000
1 Vacancy
Job Description
Job Description
Zendesk is building a next-generation IT Asset Management (ITAM) solution and were looking for a Backend Software Engineer to help power the core Tasks and Approvals capabilities within this platform. This role sits within the broader ITAM team and will collaborate closely with the platform-wide Tasks and Approvals systemstwo critical features for managing lifecycle workflows compliance and automation in enterprise IT environments.
If youre excited to build scalable backend services that drive consistent reusable task and approval logic for IT asset lifecycle events procurement flows and governance models this is the role for you.
What Youll Be Doing
Design and implement backend systems that bring robust reusable task and approval functionality to ITAM workflows.
Build features that support lifecycle automation governance enforcement and audit-ready IT workflows across Zendesks ITAM platform.
Collaborate with other ITAM engineers and the global Tasks & Approvals platform teams to extend core features for use in the ITAM domain.
Ensure integrations between asset data approval logic and task progression are performant reliable and auditable.
Support internal adoption of platform-wide components for the ITAM-specific needs.
Build APIs and services that ensure extensibility scalability and security.
Write clean testable maintainable code and contribute to code reviews.
Participate in agile ceremonies and team planning processes.
What You Bring to the Role
3 years of backend software development experience.
Solid experience in Ruby on Rails or similar backend frameworks.
Experience designing RESTful APIs and integrating with backend services.
Familiarity with task lifecycle models workflow orchestration or approval logic systems.
Ability to work cross-functionally and translate product needs into technical implementation.
Strong communication and collaboration skills.
Knowledge of RDBMS systems like MySQL or Aurora.
Preferred Qualifications
Familiarity with IT asset management IT service management (ITSM) or enterprise workflow automation.
Experience integrating platform components into domain-specific product teams.
Exposure to GraphQL JavaScript/TypeScript or React is a plus.
Experience with observability tools like DataDog.
Tech Stack
Backend: Ruby on Rails MySQL/Aurora
Frontend (if applicable): JavaScript TypeScript React GraphQL
DevOps & Monitoring: DataDog Kubernetes CI/CD
Cloud: AWS
Why You Should Apply
Help shape a brand-new product with greenfield frontend development opportunities.
Build intuitive modern UIs that make enterprise-grade asset management easy and powerful.
Join a team at the center of Zendesks next phase of growth and innovation.
Learn from experienced engineers and grow your technical and product skills.
Enjoy the support of a hybrid-friendly culture that respects work-life balance.
Ready to Build the Future of ITAM at Zendesk
Wed love to hear from you. Apply now and help us build an integrations platform that powers the future of IT asset management.
The US annualized base salary range for this position is $110000.00-$166000.00. This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Employment Type
Full-Time
