Front Desk Supervisor
Front Desk Supervisor
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Job Details
8849 World Quest Blvd. - Orlando FL
$19.00 Hourly
Job Posting Date(s)
08/20/2025
Description
Key Responsibilities
- Oversee the daily operations of the front desk during your assigned shifts.
- Maintain a professional and welcoming atmosphere at the front desk.
- Ensure that the front office team is well-prepared and meeting service standards.
- Manage guest check-ins and check-outs efficiently and accurately prepare reports needed for daily activities.
- Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
- Handle guest complaints or concerns aiming for prompt and satisfactory resolutions.
- Assist with room reservations ensuring accuracy in booking information.
- Monitor and ensure the accuracy of billing and payment collection processes.
- Handle credit card transactions according to hotel policies.
- Assist in training and mentoring front desk staff to improve their skills and knowledge.
- Maintain effective communication with other departments including housekeeping and maintenance.
- Prepare shift reports and communicate essential information to management.
- Assist enforcing security and safety protocols including emergency procedures.
- Ensure the safety and security of guests and employees during your shifts.
- Ensure compliance with all relevant resort policies procedures and regulations.
- Maintain a clean and organized desk area.
- Maintain a professional appearance at all times ensuring the assigned uniform is clean pressed and complete with the required nametag.
- Attend all required meetings and trainings.
- Perform other duties as assigned by leadership to meet business needs.
- Adhere to all company policies safety procedures and brand service standards.
Qualifications
Experience & Education
- Must be at least 18 years of age.
- Minimum 1 year of experience in a customer service role; hospitality experience is a plus.
- Proficient in computer skills; experience with property management systems preferred.
- Excellent verbal and written communication.
- Excellent attention to detail multi-tasking and time-management abilities.
- Strong interpersonal skills and commitment to providing a safe welcoming environment.
- Ability to project calm authority during interactions with guests or in emergency situations.
- Knowledge of safety and security procedures emergency response and report writing.
- Strong observational skills and attention to detail.
- English language proficiency is required to perform the essential functions of this position.
- Comfortable working in a fast-paced team-oriented environment.
- Able to stand walk and perform repetitive motions (reaching lifting pushing pulling) for extended periods of time.
- Capable of lifting and carrying up to 25 lbs.
- Flexible schedule including evenings weekends and holidays may be required based on hotel needs.
WorldQuest Resort is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. WorlQuest Resort participates in E-Verify.
If you are interested in applying for employment with WorldQuest Resort and need special assistance to apply for a posted position please send an email to.
Required Experience:
Manager
Employment Type
Unclear
Key Skills
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