End User Field Support Engineer
End User Field Support Engineer
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Job Description
Job Description:
Job Description for End User Field Support
A full-time position working at designated client site required to provide high-quality onsite technical and troubleshooting services covering below support activities within the required SLA time frame
- Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations mobile devices tablets meeting room equipment printers etc.
- Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
- IMACD: physical installations moves adds changes and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations mobile devices tablets meeting room equipment printers and etc. and supported software
- Enhanced support for VIP users including 7x24 on-call support
- Coordinate with infrastructure teams to resolve issues with network servers or other infrastructure devices or services that impact the normal work of end users
- Support hardware and software changes (e.g. hardware device change/refresh system upgrade/migration patch update etc.) for end users
- Asset management support for end user devices by following defined processes
- Provide smart hand support for all kinds of hardware such as printers servers network devices backup devices meeting room equipment scientific devices etc.
- Onsite support for events such as trade shows or special meetings
- Regular checks for IT Room devices and Meeting Room equipment when required
- Deployment services for large-scale efforts include asset auditing and discovery project support image integration on-site installation user self-installation migration and asset recovery governed with full project status and reporting
Required profile with qualifications as below
- 3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred)
- Experience in using ServiceNow is preferred
- Good deskside support technical skills and basic infrastructure knowledge
- Good communication and coordination skills
- Fluent English reading/writing skills
- Be polite patient helpful
- Have a good sense of service mindset
- Have a good capacity of adaptability
- Willing to work overtime when required
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
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Employment Type
Full-Time
