JOB TITLE: Hotel General Manager Real Estate & Administration
JOB LOCATION:Abuja
JOB DETAILS:
- The Hotel General Manager (GM) will oversee the opening and management of our brand-new hotel property. He will play a key role in the pre-opening phase leading the efforts to launch the property and then continue to oversee day-to-day operations once the hotel is open and operational.
- The GM will ensure the property meets operational excellence delivers exceptional guest experiences and achieves financial and business objectives.
Key Responsibilities
Pre-Opening Phase:
- Lead and manage the pre-opening process including recruitment hiring training and on-boarding of key staff.
- Coordinate with corporate teams to ensure timely delivery of operational plans marketing campaigns and IT infrastructure
- Collaborate with contractors and vendors to ensure the hotels physical space aligns with brand standards.
- Develop and implement pre-opening budgets forecast and track costs and ensure all preparations are made to open the hotel on time.
- Train the staff on group policies and procedures including those for guest services operations housekeeping food and beverage and sales & marketing. Eventually adapt the policies to local regulation.
- Develop and implement a sales strategy to build awareness and attract guests to the new hotel creating partnerships and local marketing efforts.
- Ensure all licensing legal and safety requirements are met for opening.
Operational Phase (Post-Opening):
- Oversee daily hotel operations ensuring a smooth and high-quality guest experience in all areas including guest services housekeeping food and beverage maintenance and administration.
- Drive revenue growth through strategic planning pricing strategies and optimizing occupancy and average daily rate (ADR) in line with the Group guidelines.
- Develop and manage marketing and sales initiatives to promote the hotel maximize revenue and improve market visibility.
- Represent the hotel at local events and business meetings establishing a strong network and reputation within the community.
- Monitor financial performance including operating expenses profit and loss statements and adherence to budgetary guidelines.
- Review guest feedback and implement solutions to resolve any issues maintaining high levels of guest satisfaction and loyalty.
- Lead regular performance meetings with department heads setting goals and assessing performance against KPIs.
- Ensure the hotel maintains adherence to brand standards and implements continuous improvements.
- Manage relationships with key stakeholders including ownership corporate offices and local businesses.
- Implement and enforce health and safety standards and protocols for staff and guests.
- Foster a positive and collaborative culture among staff with a focus on guest satisfaction team engagement and performance excellence.
Required Qualifications
- Proven experience as a Hotel General Manager with a strong background in both pre-opening and operational management.
- In-depth knowledge of hotel management software and property management systems (PMS).
- Strong financial acumen with experience managing budgets forecasting and cost control.
- Excellent leadership communication and interpersonal skills with the ability to inspire motivate and manage teams.
- Demonstrated ability to develop and implement operational processes and ensure quality standards are consistently met.
- Strong business development and marketing capabilities to drive sales revenue and brand awareness.
- Experience with upscale or full-service hotel brands is mandatory. Prior experience in conference centers managements is a plus.
Preferred Qualifications:
- Masters degree in hospitality management Business Administration or related field.
- Minimum of 10 years in hotel management with at least 3-5 years in a senior leadership role.
- Experience in hotel pre-opening and/or multi-property management is a plus.
- Fluency in English
HOW TO APPLY
To apply for the ongoing African Export-Import Bank (Afreximbank) Job recruitment visit theAPPLICATION PORTALto submit your application!
Required Experience:
Director