Customer Success & Renewals Specialist

Your Title: Customer Success & Renewals Specialist (Japanese/English)

Job Location: Osaka Japan

Our Department: AECO

Join Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technology!

Are you passionate about building strong customer relationships driving adoption of cutting-edge SaaS solutions and securing renewals to fuel growth

If you have a proven track record in Customer Success or Account Management and a knack for navigating software license renewals this is your opportunity to make a significant impact with a global leader.

What You Will Do

Trimble is seeking a highly motivated and experienced individual to join our team as a Customer Success & Renewals this dual role you will be responsible for driving customer success and managing the renewal lifecycle within our customer base. You will build strong customer partnerships ensure customer satisfaction and adoption of our SaaS solutions and secure renewals to maximize customer retention and growth. This role requires a proactive customer-centric approach focused on delivering value fostering long-term relationships and achieving revenue goals.

Customer Success

• Foster customer success through business value conversations active listening business reviews and adoption planning.

• Identify risk and growth/expansion opportunities within accounts

• Collaborate with internal teams (Sales Customer Support Product Management Legal) to develop customer strategies and address customer needs

Renewals

• Own and execute all phases of the renewal process including account review customer notification quote creation and closing renewals.

• Monitor at-risk renewals/accounts and develop action plans.

• Prepare activity and forecast reports as requested.

• Meet or exceed quarterly and annual renewal goals

• Continue to transform and improve renewal processes.

What Skills & Experience You Should Bring

• Experience in Customer Success or Account Management in a Global IT company ideally in construction technologies or related fields.

• Proficiency in written and verbal communication skills in English and Korean.

• Background in sales processes including quoting billing and contracts.

• Experience of working cross-functionally and represent the Voice of the Customer.

• Motivated goal-oriented optimistic and embraces change with a growth mindset.

• Proficiency in CRM system (Salesforce or similar).

About our Trimble AECO Division

Trimbles Construction AECO Division is comprised of five divisions responsible for different products and services related to the construction lifecycle including:

• Design & Engineering

• General Contracting

• Civil Contracting

• Trade Constructions

We are actively leveraging these industry-leading capabilities to deliver a unified Trimble Construction One (TC1) offering to our customers. Internally TC1 represents a significant evolution for our product platform and go-to-market capabilities. Externally TC1 represents our customers opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimbles capabilities in a streamlined and integrated way.

We are a high-performing organization that champions diversity inclusion collaboration and opportunity as we work to provide customers with continuously enhanced value on a platform of integrated products and services.

Trimbles Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.

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