IT Application Support Engineer / IT Administrator
IT Application Support Engineer / IT Administrator
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Job Description
General information
Company description
At the end of August Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd) a Singapore-based distributor of fasteners and other C parts. Eximestablished in 1982 in Singapore Exim & Mfr Enterprise provides quality-assured fasteners electro-mechanical components sleevings / tubings wires wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.
For more information pls refer to &
Job title
IT Application Support Engineer / IT Administrator
Description and tasks
The IT Application Support Engineer to ensure effective operation support and continual improvement of business-critical applications (such as ERP CRM HRIS and other internal platforms) and to provide essential user support on applications that may include basic infrastructure-related IT issues. The role is vital in maintaining business continuity by resolving user issues collaborating on system enhancements and contributing to cross-functional IT operations. The position also acts as a cross-trained backup for infrastructure-related support helping ensure seamless operations especially during peak loads.
Responsibilities:
- Develop maintain and continuously improve IT documentation including support procedures configuration records system guides and knowledge base articles
- Deliver 1st and 2nd line support for applications (e.g. ERP HRIS CRM)
- Manage application-related incidents and service requests using the IT ticketing system
- Investigate and resolve recurring application issues; escalate to vendors if required
- Configure and maintain application settings user roles and permissions
- Perform system testing and validation during patches upgrades and changes
- Conduct training for end-users on business applications and IT tools
- Monitor application performance and assist in troubleshooting performance-related issues
- Collaborate with the IT System Engineer on infrastructure-related dependencies
- Participating in IT and business projects involving application support and implementation
- Support minor infrastructure tasks (e.g. network troubleshooting account setup) when needed
- Ensure compliance with IT policies data security and internal standards
- Perform other IT-related tasks as assigned by the IT Manager
Candidate Profile
Pre-requisites:
Technical Knowledge:
- Basic knowledge of SQL for data lookup or troubleshooting
- Familiarity with SSRS (SQL Server Reporting Services) reporting tools for generating or troubleshooting business reports
- Exposure to application development concepts including understanding of system logic UI/UX basics and collaborating with software vendors or internal developers is an advantage
- Familiarity with Active Directory user account setup and Windows-based systems is an advantage
- General understanding of network/infrastructure basics (for backup support of infra engineer) is an advantage
Process & Documentation:
- Experience in maintaining support documentation SOPs and troubleshooting guides
Other Requirements:
- Good verbal and written communication skills to interact with end-users and vendors
- Able to work independently prioritize tasks and manage multiple support issues
Our Offer
We are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information pls refer to &
Company location
Singapore Singapore
Hiring Manager
Thong Mei Ling
Position start date
01/08/2025
Required Experience:
Unclear Seniority
Employment Type
Full Time
