Engagement Manager
Engagement Manager
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Job Description
Who we are:
is a unified AI-powered physical security platform helping the worlds leading enterprises reduce risk improve operational efficiency and gain critical insights. Seven of the top 10 U.S. technology companies along with multiple Fortune 500 organizations rely on to modernize their physical security infrastructure.
Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95% allows security teams to focus on real threats and prevent incidents before they occur.
Founded in 2017 and backed by Andreessen Horowitz Y Combinator and Allegion Ventures is a Series B company on a mission to make every security incident preventable.
Weve found that in-person time meaningfully supports collaboration creativity and team alignment. Our engineering product design and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.
Ready to learn more Connect with us on LinkedIn and YouTube
About the role:
The Engagement Manager role is perfect for someone with excellent interpersonal & project management skills who enjoys working directly with customers to get them successfully set up onboarded trained and using a platform/product. The role will focus on stakeholder management by actively engaging with key stakeholders including customers internal teams (such as sales marketing customer success and engineering) and hardware vendors. The primary objective is to ensure that all parties involved in the pilot are aligned with its goals and expectations fostering clear communication and collaboration to drive success.
Part project manager coach consultant and product expert youll be passionate about guiding our customers to get their hardware and Ambient software up and running quickly allowing them to see value quickly.
If you want to be at a fast-moving startup work closely with big-name companies on leading-edge software provide expert advice and help solve some of their mission-critical problems you may be the person were looking for!
What youll do
Be an integral part of making our customers successful. Ensure that their initial journey through setup onboarding and implementation is fast efficient and low friction setting the customer up for success (leading to retention and growth)
Project manage & support our customers through setup onboarding implementation testing and launch working with customers to establish and document critical goals milestones and deliverables then measure & report progress towards those goals
Become an expert on the platform and keep up with industry trends allowing you to establish a trusted relationship with your assigned customers
Work as part of the Customer Success team focused on alignment across various internal teams that include customer success and pre-sales.
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
What youll bring
3 years of experience in customer-facing customer success customer implementation or customer onboarding-type roles
Strong project management skills and experience with managing SaaS software/tools implementation projects across multiple stakeholders
Self-motivated proactive team player with a high level of integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
Excellent interpersonal skills and ability to build strong internal and external relationships
Strong analytical and problem-solving skills; can display trust and integrity under pressure when working through customer issues
Strong verbal and written communication and presentation skills. Experience delivering training or onboarding materials to stakeholders and end-users would be advantageous
Ability to work in a fast-paced environment and manage multiple priorities
Basic understanding or interest in learning about machine learning / artificial intelligence
Bonus: Project Management Professional (PMP) Certification
Why join us:
We are creating an entirely new category within a 100 billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
We have an impressive customer roster of F500 companies including Adobe TikTok and SentinelOne
Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
Comprehensive health welfare package (Medical Dental Vision Life EAP Legal Services 401k plan)
We offer flexible time off to rest and recharge including Winter Break (time off between Christmas and New Years for most roles depending on customer demand)
The latest tech and awesome swag will be delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers
We love to hike are foodies and love music! Check out our most recent Ambient Spotify Playlist
is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race color religion sex (including pregnancy childbirth breastfeeding or related medical conditions) gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition family care status military or veteran status marital status registered domestic partner status sexual orientation genetic information or any other basis protected by local state or federal laws. Ambient is an E-Verify participant.
Required Experience:
Manager
Employment Type
Full-Time
