Program Aide
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Job Description
BASIC FUNCTION:
Assists programs including greeting clients & visitors answering phones scheduling appointments speaking knowledgeably about services and making referrals as appropriate. Must be bilingual in Spanish. This is a TEMPORARY position September 2025 through January of 2026.
MINIMUM QUALIFICATIONS:
Education: High school diploma or GED. Customer service experience and handling a busy phone system in a similar setting. Bilingual in Spanish required. Excellent customer service and communication skills. Ability to maintain confidentiality and maintain composure. Basic computer skills.
PRINCIPAL ACCOUNTABILITIES:
- Greets and assists the public and employees with a positive professional demeanor at all times.
2. Answers the telephone promptly screens and direct calls accurately answer questions takes and routes messages.
- Serves as a program resource. Provides information to callers/walk-ins about our services as inquiries are made.
- Sorts and distributes mail in a timely fashion.
- Schedules and tracks client appointments/cancellations & communicates to service providers as appropriate.
- Provides basic secretarial support as requested by supervisor and other managers.
- Ensures the lobby area is clean orderly and well maintained at all times.
- Ensures visitor/client/staff sign in policy and procedure is followed. Notifies employees when clients/visitors have arrived as required. Ensures van sign out/in policy is followed.
- Assists in collecting information needed for reportsclient files & billing. May assist with analysis and/or billing.
- Process Requisitions for approval in a timely manner. Deliver requisitions to accounting/pick up checks if needed.
- Schedule FedEx pickup for UAs or packages needed to be sent out.
- Completes other duties as assigned.
PHYSICAL AND MENTAL REQUIREMENTS
Mental Demands: Ability to communicate easily and effectively verbally and in writing maintain emotional control under stress maintain confidentiality
Physical Demands: Moderate standing stooping bending and lifting. Prolonged speaking.
Employment Type
Full Time
