Telemarketing Coaching Supervisor
Telemarketing Coaching Supervisor
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
Major Duties and Responsibilities
Training Development and Implementation:
- Develop comprehensive training materials and programs tailored to the needs of telemarketing staff focusing on sales techniques product knowledge and compliance.
- Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.
Coaching and Mentoring:
- Utilize a variety of coaching techniques such as role-playing active listening and one-on-one feedback sessions to support under performing and new recruited TMRs in achieving their full potential.
- Hold regular coaching sessions to provide personalized feedback based on performance metrics and recorded calls.
- Provide specific guidance and constructive feedback to help TMRs improve their performance.
Performance Evaluation:
- Monitor and evaluate agent performance through call reviews metrics analysis and direct observation.
- Identify areas for improvement and create customized development plans for individual agents focusing on setting and achieving personal goals.
Motivation and Engagement:
- Foster a positive and motivating work environment that encourages teamwork collaboration and a growth mindset.
- Recognize and reward top performers and promote a culture of continuous improvement and learning.
Skill Enhancement:
- Implement ongoing training programs that focus on enhancing specific skills such as objection handling sales pitches and customer relationship management
- Establish a peer feedback system to enable team members to learn from one another.
Reporting and Analysis:
- Maintain accurate records of training sessions performance metrics and progress evaluations to track the effectiveness of coaching strategies.
- Provide regular reports to management on agent performance and training outcomes.
Compliance and Best Practices:
- Ensure that all telemarketers are compliant with company policies and relevant regulations and that they understand ethical sales practices.
- Stay informed about industry trends and best practices to continually enhance the training curriculum.
Qualifications
Skills
- Strong coaching and mentoring abilities with a focus on individual and team development.
- Exceptional communication and interpersonal skills to motivate and engage team members.
- Proficiency in analyzing performance metrics and using data to inform coaching strategies.
- Ability to adapt coaching styles to meet the diverse needs of team members.
- Proficient with telemarketing software and CRM systems.
Experience
- Minimum of 3-5 years of experience in telemarketing sales or customer service roles.
- Previous supervisory or training experience in a telemarketing environment is preferred.
Qualifications
- Bachelors degree in Marketing Communicationsor related field.
- Learn to know fast learning and proactive person
- Motivated self-starter with a passion for teaching and developing others.
- Strong leadership qualities with a solutions-oriented approach.
- Positive attitude and resilience in a high-paced results-driven environment.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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