E-commerce Customer Service Representative at Mopheth
E-commerce Customer Service Representative at Mopheth
Posted on :
23-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
JOB TITLE: E-commerce Customer Service Representative
JOB LOCATION:Lagos
JOB DETAILS:
ADVERTISEMENT
- Were seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers resolving issues and ensuring a positive shopping experience.
Key Responsibilities
- Customer Inquiry Management: Respond to customer inquiries via phone email chat and social media and resolve customer complaints and concerns promptly
- Order Management: Assist with order tracking cancellations modifications and Process returns and exchanges
- Product Information: Provide accurate product information and recommendations and address product-related inquiries
- Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams
- Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions
Requirements
- 3 year of customer service experience (e-commerce and retail preferred)
- Excellent communication problem-solving and analytical skills
- Familiarity with e-commerce platforms pricepally mano and CRM software
- Ability to work in a fast-paced environment
- Bachelors degree in business Marketing or related field
Desirable Skills:
- Knowledge of online payment and shipping processes
- Social media management skills.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Dynamic and supportive work environment.
HOW TO APPLY
To apply for the ongoing mopheth job opening visit the jobAPPLICATION PORTALto submit your application!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
