E-commerce Customer Service Representative at Mopheth
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB TITLE: E-commerce Customer Service Representative
JOB LOCATION:Lagos
JOB DETAILS:
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- Were seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers resolving issues and ensuring a positive shopping experience.
Key Responsibilities
- Customer Inquiry Management: Respond to customer inquiries via phone email chat and social media and resolve customer complaints and concerns promptly
- Order Management: Assist with order tracking cancellations modifications and Process returns and exchanges
- Product Information: Provide accurate product information and recommendations and address product-related inquiries
- Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams
- Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions
Requirements
- 3 year of customer service experience (e-commerce and retail preferred)
- Excellent communication problem-solving and analytical skills
- Familiarity with e-commerce platforms pricepally mano and CRM software
- Ability to work in a fast-paced environment
- Bachelors degree in business Marketing or related field
Desirable Skills:
- Knowledge of online payment and shipping processes
- Social media management skills.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Dynamic and supportive work environment.
HOW TO APPLY
To apply for the ongoing mopheth job opening visit the jobAPPLICATION PORTALto submit your application!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
