Customer Experience Associate

Key responsibilities:

To manage the entire supply chain for key clients from procurement to delivery ensuring timely and efficient logistics operations while adhering to customer requirements and optimizing costs utilizing Maersks global network and digital platforms to deliver seamless supply chain solutions for clients.

• Customer Relationship Management: Build strong relationships with clients understanding their specific supply chain needs and proactively addressing concerns to ensure high customer satisfaction.
• Shipment Planning and Execution: Coordinate all aspects of shipment planning including route optimization carrier selection customs clearance and documentation to ensure smooth and timely delivery.
• Inventory Management: Monitor inventory levels at various stages of the supply chain to optimize stock levels and minimize holding costs.
• Logistics Operations Management: Oversee the execution of logistics operations including warehousing transportation and distribution ensuring adherence to delivery schedules and quality standards.
• Cost Optimization: Analyze and identify cost saving opportunities across the supply chain negotiating freight rates and optimizing logistics processes to achieve cost efficiency.
• Digital Platform Utilization: Leverage Maersks digital platforms and tools to track shipments manage data and provide real-time visibility to customers
• Risk Management: Proactively identify and mitigate potential supply chain disruptions such as weather events customs delays or geopolitical issues.
• Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to delivery time cost and customer satisfaction providing regular reports to stakeholders.
• Continuous Improvement: Identify opportunities to improve supply chain processes implement new technologies and drive operational excellence.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

Required Skills and Qualifications:

• Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.
• Proven experience in managing end-to-end supply chain operations within a logistics or freight forwarding company.
• Strong understanding of international trade regulations customs procedures and incoterms
• Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Proficiency in data analysis and reporting to identify trends and make informed decisions.
• Ability to work independently and as part of a team under tight deadlines.
• Familiarity with digital platforms and supply chain management systems.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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