Ticket Seller Supervisor | Part-Time | Greensboro Coliseum Complex

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

As a Ticket Seller Supervisor you will oversee the ticketing operations for various events ensuring smooth and efficient processes while providing exceptional customer service. Your role will involve managing ticket sellers resolving issues helping with customer escalation and maintaining accurate records. This role requires strong leadership excellent organizational skills and the ability to work effectively under pressure to ensure a positive experience for all event attendees and part time employees. Ability to work flexible schedule based on events including nights weekends and holidays as needed.

This role pays an hourly rate of $18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 21 2025.

Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M state-of-the-art facility that has transformed downtown Greensboro NC the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions concerts Greensboro Symphony Orchestra performances comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM) the First Bank Broadway Series is one of the nations top-selling one-week Broadway series with over 15000 Season Seat Members.

• Supervise Ticketing Operations: Oversee the daily operations of the Call Center and/or event ticketing team ensuring adherence to policies and procedures.
• Supervise and Train Staff: Train and supervise ticket sellers and Call Center agents providing ongoing support and guidance to ensure high performance and excellent customer service.
• Customer Service: Handle escalated customer inquiries and complaints providing resolutions in a professional and timely manner.
• Financial Reconciliation: Oversee the reconciliation of funds received from ticket sales ensuring accuracy and accountability. Oversee daily Broadway exchanges and ensure that proper payments are collected.
• Quality Assurance: Conduct regular checks to ensure ticket sellers and Call Center agents are following procedures and providing excellent service.
• Problem Solving: Quickly and effectively resolve any issues that arise during events ensuring minimal disruption. Quickly deescalate problematic phone conversations while ensuring a resolution.
• Policy Enforcement: Ensure compliance with company policies procedures and confidentiality requirements.
• Data Research: Aide in providing data and research for various projects assigned.
• Donor Relations: Work directly with our Premium Seat Coordinator to help major donors of Tanger Center with seat exchanges or additional ticket purchases.
• Perform additional tasks and responsibilities as assigned.

• High school graduate/GED preferred.
• 1 to 3 years of experience with Ticketmaster Host and Archtics.
• At least 1-year supervisor experience preferred.
• Ability to multitask in a fast-paced environment
• Possesses excellent communication skills.
• Experience working with the public.
• Ability to work independently and as a productive member of a team.
• Must be able to work a flexible schedule to include nights weekends and holidays as needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.