Service Dispatcher
Service Dispatcher
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$ 16 - 25
1 Vacancy
Job Description
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Paid Training
- Paid Time Off
- Health Dental Vision Life and AFLAC Benefits Available
- Year-Round Work
- Assisting the Service Manager in the planning organizing and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Training field technicians in customer service skills non-technical procedures sales and marketing techniques.
- Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts negotiating credit when applicable to build the customer base overseeing open account customers when credit limit has been exceeded.
- Coordinating the scheduling of the Parts Runners time with the Installation Manager.
- Cooperating with all Department Managers in support of all facets of the Service Departments goals and objectives.
- Helping in the resolution of customer complaints in a timely efficient and cost-effective manner and reporting all such incidents to the Service Manager.
- Working with suppliers on issues pertaining to parts performance reliability pricing and availability; while reporting difficult and high profile problems and issues to the Service Manager.
- Performing related staff-level duties as directed by the Service Manager.
- Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
- Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
- Excellent oral and written communication skills including the ability to work with diverse customer groups all personnel levels in the HVACR field suppliers and the hearing impaired.
- Basic knowledge of HVACR technology including the ability to provide support and even advice to an on-site technician.
- Knowledge of HVACR-related terms training job-costing marketing and sales.
- Ability and initiative to work a non-standard schedule including a willingness to be on-call for purposes of taking emergency service calls and TT calls from hearing impaired customers.
- Ability to serve as the Service Manager in the absence of the incumbent.
- Physical ability and initiative to meet with customers on the job-site to demonstrate Armstrong Air & Heating Inc.s commitment to superior customer service and concern for its clients.
- Skill and ability to sell service jobs and service contracts face-to-face in a letter and on the phone.
- Ability to comprehend and implement applicable federal state and local government laws rules and regulations as they apply to the HVACR industry.
- Ability to assist technicians scheduled for call duty in delivery of prompt efficient service to after-hours customers.
- Current (state) drivers license.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
There are many exciting options for a career in HVACR waiting to be explored.
If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!
Employment Type
Full-Time
