Operations Support Engineer - CT-FNC/01
Operations Support Engineer - CT-FNC/01
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Description
Requirements
Benefits
Our Client is a multinational information technology and electronics corporation. With the expansion of their business they are looking for a Operations Support Engineer.
Responsibilities:
- Support project teams in implementation installation and configuration of PCs/Workstations OS. applications and related peripheral devices.
- Provide phone and on-site support resolving troubleshooting and investigating issues pertaining the PCs applications and peripherals for systems.
- Record incidents into the incident management system either through incident tracking software or email.
- Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
- Follow through all necessary escalation from L1.
- Prepare daily situation reports for management review.
- Provide timely updates on assigned requests.
- Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
- Maintain accurate asset information in the asset database including required documentation.
- Assist in the testing and rollout of the system bug fixes / enhancement / patches.
- Provide regular progress updates to Project Leads regarding bug fixes enhancements or patches.
Requirements
- Minimum ITE / Diploma in Computing and Information Systems.
- At least 2 years of equivalent work experience (in operations support).
- Knowledge of Office automation tools MS Operation Systems.
- Experience in desktop software for patch management software packaging and software delivery is an added advantage.
- Strong oral and interpersonal communication.
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office e.g Words Excel PowerPoint etc.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Must be independent resourceful pro-active and a team player.
- Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.
- Strong aptitude in picking up (operation knowledge) in more than one type of system.
- Able to work in a non-office environment. Comfortable to travel to various locations: Tuas Woodlands & Coastal (Harbourfront Tanah Merah Marina Bay CC).
Benefits
- Performance bonus
Employment Type
Contract
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