Atlassian Administrator
Atlassian Administrator
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Job Description
About Reveleer
Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement Risk Adjustment and Member Management programs. With one transformative solution the Reveleer platform enables plans to independently execute and manage every aspect of enrollment provider outreach and data retrieval coding abstraction reporting and submissions. Leveraging proprietary technology robust data sets and subject matter expertise Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk quality and member management programs to deliver more value and improved outcomes.
The Role:
We are seeking a knowledgeable and proactive Atlassian Administrator to manage configure and support our suite of Atlassian tools (primarily Jira Confluence Bitbucket and related plugins). The ideal candidate will ensure system integrity streamline workflows support teams in optimizing project delivery and enhance collaboration across the organization.
Key Responsibilities:
Administration & Configuration:
Manage and maintain Atlassian Cloud or Server/Data Center applications including Jira Confluence Bitbucket and Jira Service Management.
Create customize and optimize workflows permission schemes screens custom fields dashboards and automation rules.
Administer user access project configurations groups and roles.
Support & Troubleshooting:
Serve as the primary point of contact for Atlassian tool-related issues and service requests.
Diagnose and resolve performance configuration and integration issues.
Provide Tier 2/3 support for Atlassian platform users.
Process Improvement & Enablement:
Collaborate with engineering product QA and business teams to optimize project and ticketing workflows.
Train and empower users on best practices usage tips and new features.
Support Agile Scrum Kanban and SAFe methodologies via appropriate Jira configurations.
Integration & Automation:
Integrate Atlassian tools with other platforms (Slack GitHub/GitLab Okta Jenkins Salesforce etc.).
Create and maintain automation rules using Jira Automation Scriptrunner or other tools.
Manage plugin/add-on lifecycle and evaluate new apps as needed.
Governance & Maintenance:
Monitor system performance perform upgrades manage backups and maintain data integrity.
Enforce governance standards and ensure compliance with internal policies and security protocols.
Maintain documentation of processes configurations and changes.
Qualifications:
Required:
3 years of hands-on experience administering Atlassian tools.
Strong knowledge of Jira Software Jira Service Management and Confluence.
Experience designing and managing complex Jira workflows and permission schemes.
Experience with Atlassian Cloud and/or Data Center environments.
Familiarity with Agile and DevOps practices.
Preferred:
Experience with third-party apps like ScriptRunner Insight/Assets Advanced Roadmaps etc.
Scripting experience (e.g. Groovy Python or Bash) for automation.
Experience with user provisioning tools (e.g. Okta LDAP Azure AD).
Atlassian certifications (e.g. ACP-100 ACP-120).
Soft Skills:
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration across technical and non-technical stakeholders.
Detail-oriented with an emphasis on documentation and process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
