Data Engineer - Supply Chain

Description -

Job Summary
This role is responsible for effectively resolving moderate technical issues involving hardware and software through interactions with internal and external businesses and end users. The role engages in coordinating innovative solutions while supporting businesses to minimize issue occurrences and addressing complex challenges. The role also sets the services organizations direction aligned with customer needs represents the organization in various activities supports initiatives for business growth through technology and leads projects with a fresh perspective to achieve operational and strategic goals.

Responsibilities
Resolves moderate technical problems effectively encompassing hardware and software encountered through interactions with internal and external businesses as well as end users utilizing proactive notification systems.
Acts as a trusted consultant engaging with stakeholders to strategically plan coordinate and architect innovative solutions.
Supports internal or external businesses and end users to prevent or minimize issue occurrences while also evaluating and resolving complex business challenges.
Exhibits excellent communication skills and integrates case resolutions into the Knowledge Management System (KMS).
Collaborates seamlessly with external partners facilitating the seamless adoption of advanced systems while providing unwavering support for innovative services.
Sets a strategic compass for the services organization aligning it with customer needs and coordinating closely with various counterparts.
Represents the organization through activities such as customer visits participation in industry conferences/trade shows and vendor meetings.
Supports initiatives aimed at amplifying business opportunities through innovative technologies positioning the organization at the forefront of industry evolution.
Solves difficult and complex problems with a fresh perspective demonstrating good judgment in selecting creative solutions and managing projects independently.
Leads moderate to high complexity projects delivering professionally written reports and supports the realization of operational and strategic plans.

Education & Experience Recommended
Four-year or Graduate Degree in any area or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience preferably in remote support telephone support technologies and customer environments or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
ITIL Certifications

Knowledge & Skills
Amazon Web Services
Automation
Computer Science
Customer Relationship Management
Customer Support
Debugging
Java (Programming Language)
Linux
Operating Systems
Product Support
Python (Programming Language)
Root Cause Analysis
Scripting
Software As A Service (SaaS)
SQL (Programming Language)
TCP/IP
Technical Services
Technical Support
Unix
Workflow Management

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement