Technical IT Business Analyst | Digital Health Platform

ABOUT US

OAKS LAB is a technology partner that helps startups scaleups and enterprises build software solutions by deploying empowered product teams. Our innovative solutions have created market leaders across multiple sectors.

• Founded in 2016

• Built and launched 65 products

• Combined valuation of our clients is >$1.7B

• 75 team members based at our office on Old Town Square

THE ROLE

You will be working on a hyper-growth US Telehealth platform providing a comprehensive Telehealth infrastructure that powers virtual care for providers across the US. They offer a full-stack solution that includes provider networks telemedicine software and compliance tools enabling the seamless delivery of remote healthcare. The company is in hyper-growth mode having 7x in size over 2024 already serve over 3 million patients across the US and continue to grow exponentially.

RESPONSIBILITIES

As an IT Analyst you will play a pivotal role in bridging the gap between business needs and technical development of the product.

• Requirements Analysis: Collaborate with Product Managers and stakeholders to gather analyze and document detailed business and technical requirements for the product ensuring clarity and alignment across teams.

• System Design & Architecture: Design and propose scalable system architectures data models and technical workflows

• Technical Feasibility: Evaluate the technical feasibility of proposed features identifying potential risks dependencies and opportunities for optimization.

• Process Optimization: Analyze and improve technical processes ensuring efficient integration of APIs third-party services and cloud-based infrastructure.

• Cross-Functional Collaboration: Work closely with engineering QA and design teams to ensure seamless translation of requirements into development-ready specifications and to support implementation throughout the product lifecycle.

• Data-Driven Insights: Leverage data analytics to assess system performance identify bottlenecks and recommend enhancements to improve product reliability and user experience.

• Documentation: Create and maintain comprehensive technical documentation including system diagrams API specifications and user flows to support development and stakeholder communication.

• Stakeholder Communication: Act as a technical liaison between non-technical stakeholders and engineering teams ensuring clear communication of complex technical concepts.
  

SKILLS & REQUIREMENTS

• Technical Expertise: 5 years of experience as an IT Analyst with a strong understanding of cloud-based architectures (e.g. AWS Azure GCP) APIs and microservices.

• Analytical Mindset: Exceptional problem-solving skills with the ability to break down complex business requirements into clear actionable technical specifications.

• Collaboration Champion: Proven experience working with cross-functional teams including Product Managers developers and designers

• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders

• Detail-Oriented: Strong attention to detail with a focus on creating precise documentation and ensuring technical accuracy in all deliverables.

• SaaS Knowledge: Deep understanding of SaaS product lifecycles including experience with agile methodologies user story creation and iterative development processes.

• Tool Proficiency: Familiarity with tools such as Jira Confluence Productboard Miro or equivalent for requirements management system design and API testing.

• Security: Familiarity with security best practices (HIPAA knowledge desirable but not essential)

• Telehealth experience: Healthcare experience is preferred but not essential

BENEFITS

• Flexible working hours

• Hybrid working environment

• 26 days off 1 additional day for every year working with OAKS LAB (capped at 30 days)

• Top-of-the-line MacBook and hardware budget

• Budget to spend on your growth (books courses conferences)

• Free English lessons

• Opportunity for a bonus gained from investments in our startup partners

• Team bonding happy hours online games annual offsite trips

• Outside of work activity clubs (yoga traveling football tennis etc.)

• Snacks and drinks in the office weekly pizza monthly breakfast

• Landmark office right on Old Town Square (dog-friendly)

Important Notice: OAKS LAB communication including interview requests and job offers are only sent from an @ or @ email addresses (e.g. or ). Any message from a different email domain is not associated with OAKS LAB. We will never ask for payment information or banking details via email phone or any other communication channel during the interview process. If you receive messages using our name domain or brand assets in an attempt to impersonate us or act on our behalf do not engage. Instead report it to at (if you are in the EU) Federal Trade Commission (FTC) at or the Securities and Exchange Commission (SEC) in case of investment fraud at (if you are in the US).

Required Experience:

IC