Front Office Receptionist - Full-Time - East Compton Clinic
Front Office Receptionist - Full-Time - East Compton Clinic
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1 Vacancy
Job Description
If interested please apply and submit your resume to
POSITION SUMMARY
The Medical Receptionists primary responsibilities include greeting patients check-in and check-out processes managing the centers wait room maintaining a clean environment managing provider through put answering phones and scheduling appointments for a high patient volume medical office. Ensure to apply exceptional customer service during each patient encounter while applying multi-tasking and detail oriented accuracy in obtaining and ensuring collection of valid patient demographics and insurance information. Applying effective time management and patient tracking while working with back-office staff to ensure patients are seen in a timely manner. This position reports to the Site Administrator with a dotted line to the Revenue Cycle Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Warmly greet all patients and visitors as soon as they enter the the office suite/waiting area; ensuring use of exceptional customer service at all times.
- Assists patients in signing in upon their arrival to the center.
- Patient Registration: Validate collect obtain appropriate signatures documents and enter the information into office EMR system ensuring accurate collection of:
- Primary Care office/provider
- Patient contact phone email and home/mailing address
- Insurance information including subscriber information
- Verification at each encounter of insurance eligibility or provision of self pay costs when applicable
- Validation of system entries to ensure appropriate payers are assigned by visit type Bevahioral health vs. office visits etc.
- Validation of patient to insurance relationship by viewing Photo ID and Insurance Card
- Signed consents to treat assignement of benefits Notice of Privacy Practice and demographic information
- Collects patient responsible amounts including co-payments payment on account and self pay payments.
- Ensures Best practices are followed as it relates to all areas related to registration check-in and check-out participating in self monitoring/auditing and cyclical audits by others closing identified gaps and addressing problem areas timely
- Answers front desk telephone and obtains necessary information from callers to resolve their questions or route them to the correct persons/department in an efficient manner.
- Ensures appropriate coverage of front desk operations including Care Phone assignments is managed daily.
- Schedules patients as needed from the following scheduling queues:
- Reschedules in the clinic due to scheduling changes for a provider (displaced patients)
- Calls patients from the Emergency Department list for Post Discharge attempting to schedule them for a visit within 30 days of discharge from MLKCH
- Answers questions about organization and provides callers with address directions and other information.
- Performs other clerical duties as needed such as filing photocoping and ensuring documents required for patient check-in are maintained in stock (New Patient Packet) for downtime and uptime operations.
- Optimizes patients satisfaction provider time and treatment room utilization while the patients are in the practice AND uses best practices while scheduling ensuring adherence to published scheduling guidelines
- Keep patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule; reminding provider and/or care team of service delays escalating to management when the delay exceeds an acceptable delay time (i.e. greater than 15 minutes)
- Esnures a positive patient experience by anticipating patients anxieties; answering patients questions; maintaining the reception area ensuring it is a welcoming and clean environment.
- Ensures availability of treatment information by filing and retrieving patient records within the EMR when presented in clinic; forwards large files timely to HIM department for upload .
- Maintains patient accounts by obtaining recording and updating personal and financial information each time information is presented.
- Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; i.e. deposit materials and patient materials etc.
- Help any patient in distress by responding to emergencies per the posted Emergency protocol
- Protects patients rights by maintaining confidentiality of personal and financial information. Ensures conversations with patients in phone or in person are spoken in confidential tones.
- Ensures all patients follow a compliant path escalating any issues to management for assistance if asked go outside of established best practice or protocol protecting the organization from risk.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Other duties as assigned by management.
POSITION REQUIREMENTS
- High School graduate or GED.
B. Qualifications/Experience
- At least one (1) year of experience in a medical front office setting or similar required.
- At least one (1) year of experience with direct handling of insurance eligibility/verification; required
- Medical Assistant front office experience preferred.
C. Special Skills/Knowledge
- Ability to maintain a professional and patient care oriented attitude.
- Must be able to multitask.
- Ability to read and speak fluent Spanish preferred.
- Excellent customer service skills strong and proven efficiency at multi-tasking flexibility telephone skills customer service time management organization attention to detail scheduling word processing professionalism quality focus.
Employment Type
Full-Time
