Employee Contract Receptionist
Employee Contract Receptionist
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Job Description
Description and Functions
- GENERAL DESCRIPTION:
The Department of Workforce Services and the Division of Workers Compensations objective is to provide a continuum of services to our customers including re-employment. This position is crucial in supporting the return-to-work goal. This position builds the foundation for excellent customer service and builds positive relationships through our front desk contacts.
Human Resource Contact:
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.- Performs first-line customer service including greeting walk-ins answering phones answering inquiries or directing the appropriate staff member.
- Performs various functions for staff and administration.
- Explains Division policy procedures and practices regarding general non-case-specific requests for information.
- Directs customers to appropriate claims analysts for case-specific information.
- Monitors and maintains fax machines/copiers and office printers.
- Distributes printed material appropriately.
- Performs troubleshooting and determines the need for professional technical assistance.
- Receives date stamps and distributes incoming correspondence from walk-in customers FedEx and UPS signing for documents as necessary.
- Processes outgoing correspondence for mail or FedEx.
- Responsible for the disposal of confidential printed information.
- Researches and retrieves information from case files using computer Coresuite and imaging systems.
- Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
- Responsible for file reproduction for the appellate process and research resolves and responds to record requests from other entities.
Qualifications
PREFERENCES/**AGENCY PREFERENCES:
Preference may be given to those with an Associates Degree in Business Office Communications.
Preference may be given to those with 2-4 years of progressive work experience in Business Office Communications.
KNOWLEDGE:- Knowledge of applicable federal state and local laws codes regulations and policies technical processes and procedures related to the Division of Workers Compensation.
- Knowledge of techniques for providing a high level of customer service.
MINIMUM QUALIFICATIONS:
None - See PreferencesNecessary Special Requirements
PHYSICAL WORKING CONDITIONS:- Typically the employee may sit comfortably to perform the work; however there may be some walking standing bending carrying light items driving an automobile etc.
- Specific physical demands are not required to perform the work.
NOTES:- FLSA: Non-Exempt
- This is an at-will Employee Contract position with limited State Benefits.
- Full-time 40-hours-per-week position.
- The Wyoming Department of Workforce Services (DWS) uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about including your rights and responsibilities.
- Former State of Wyoming employees who are rehired less than 31 days after their final day in their old agency must repay all leave payouts.
- Offers of employment will be contingent upon the successful completion of a background check.
Supplemental Information
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.
Employment Type
Full-Time
