Customer Service Associate
Customer Service Associate
Posted on :
23-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Requirements
Benefits
At The Learning Lab we strive to provide the best-in-class customer experience to parents and line with the organizations ethos we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
- Acquire a strong working knowledge of the organisations programmes services and processes.
- Ability to deliver a professional and high-quality service experience in a customer-facing role.
- Identify customers needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
- Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
- Support cross selling activities to existing customers.
- Develop professional rapport with customers and build brand loyalty.
- Ensure that queue management is being practiced at the front desk.
- Assist with crowd management during the peak periods.
- To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
- Attend to customers feedback and challenges in a professional manner in a timely fashion.
- Taking ownership of customers problems and follow through effectively and efficiently to resolution within the SLAs.
- Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
- Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
- Keep ahead of industrys developments and apply best practices to areas of improvement
- Perform any other duties and responsibilities as and when assigned by Management.
Requirements
Snapshots of our ideal candidate
- Possesses at least GCE O levels.
- Required to work shift hours and on weekends (3 weekdays and 2 weekends).
- Strong proficiency in written and spoken English.
- Being effectively bilingual would be a strong advantage.
- Candidates who have worked in the hospitality industry are most preferred.
- Able to work in a fast-paced environment.
- Possesses emotional maturity and passion for customer service.
- Familiar with CRM systems and practices.
- Good team player possesses the ability to work with minimal supervision.
- Positive extroverted and outgoing personality.
- Well-groomed with a professional disposition.
Benefits
Expect the best for the best
- An attractive remuneration package and performance bonus
- Extensive in-house training
- Career pathway and growth opportunities
- Attractive staff benefits and perks
- Company-wide welfare and employee engagement initiatives
Are you ready to join us Start your journey with us today at Shortlisted candidates will be contacted within 2 weeks from the date of application.
Required Experience:
IC
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
