Niseko - Guest Services Representative/Front Desk
Niseko - Guest Services Representative/Front Desk
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1 Vacancy
Job Description
>>>Winter 2025-2026 Seasonal Position
Are you passionate about people Do you have a can-do attitude Want to be a part of a great team Then the Guest Services Team is perfect for you!
We are seeking friendly charming efficient and smiley English and bilingual speaking staff (preferred but not essential) to work within our Guest Services Team in Niseko. You must have exceptional customer service skills with passion for dealing with people.
POSITION
Guest Services Representative
KEY RESPONSIBILITIES
- Being a presence at the reception
- Meeting/greeting guests
- Organizing guest check ins/check outs
- Answering telephones email and in house guest inquiries
- Booking tours/taxis and activities
- Providing guests with key local information & assistance
- Being a reliable local contact for guest during their stay
- Helping out with additional tasks when required
PREFERRED EXPERIENCE/ TRAINING
One of below experience helps our team
- Personal customer service experience (Face to Face)
- Travel/tourism experience
- Cash/Credit card processing experience
- Office/Administration experience
- Reservations experience
- Previous Front Desk/Guest Services/Concierge experience
- Previous driving experience
- Ski or snowboard experience
PERSONAL ATTRIBUTES REQUIRED
- Energetic confident can- do attitude
- Friendly personality can be a team member with manager
- Flexible with irregular work hours
LANGUAGE
- Needs to be English speaker Business level or higher
ADVANTAGES FOR THIS POSITION
Not all team members are necessary for below but great to have few of them
- Japanese conversational speaker
- International Driving Permit or Japanese drivers license holder
VISA
- Working Holiday Visa required for this position.
REMUNERATION PACKAGE
Hourly rates will be discussed at interview
- Staff accommodation available
- Grand Hirafu/Hanazono Lift pass using SJ corporate discount (refundable upon completion of contract and with a clean disciplinary record)
EMPLOYMENT DATES
- 25th November 2025 31st March 2026 (Full Season)
- 25th November 2025 28th February 2026 (Short-Term)
As with any seasonal work hours and dates of work are snow and customer dependent. Please understand that you are required to be flexible with work dates and hours.
Start date and end date can be discussed at interview. We can be flexible.
WORKING HOURS:
Full time 5 x days per week
You will be contracted to work an average of 40 hours per week throughout the winter though this will be higher in peak season (late-Dec to mid-Feb) and lower during quiet times.
JOB CODE: 2302
Required Experience:
Unclear Seniority
Employment Type
Full Time
