CTS Support Engineer - fixed term contract
CTS Support Engineer - fixed term contract
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
The Customer Technical Support Team is a centralised first point of contact for our people with IT issues. CTS aims to provide operational excellence in a friendly and efficient manner. Our team provides local and remote technical support and information technology updates to all PwCs employees. This Associate role will also include the 1st and 2nd level ownership and support of IT tasks relating to the following projects:
M365 Change & Adoption
Multifactor Authentication (MFA)
Intune
The role also includes the provision of support services to clients via phone chat and in person including; operating systems PC/device diagnostics and fixes security administration PC personalisation re-imaging and installation desk installations incident and client management under strict control by agreed deadlines.
Purpose-led workyoullbe part of
As anAssociateyoullwork as part of a team of problem solvers helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Key Activities
- Subject matter expertise on M365 focused on change and adoption and how that plays a critical role in driving successful user engagement and transition to BAU.
- 2nd level IT support to our Users via phone chat and in person.
- Finding documenting and communicating support fixes and solutions
- Completing security related tasks and administration
- Liaison with Service Desk team other Tech Central teams or subject matter experts and resident 3rd party maintenance contractor
- Effective use of the firms service desk system ServiceNow (meeting call targets call referrals/escalation etc.)
- Maintenance of call standards and client management
- Handle manipulate and analyse data and information responsibly.
- Manage expectations of stakeholders effectively.
- Uphold the firms code of ethics and business conduct.
Deployment
Machine personalisation re-imaging and associated deployment tasks
Inventory updating and quality control
Documentation
Maintaining procedural documentation
Maintaining compliance with policies and procedures.
Projects
User support and escalation management for IT issues re: to project migrations.
Support user onboarding to ensure a smooth transition to the new environment.
End user training on each new platform including the creation of how to guides and videos.
The above is not an exhaustive list and will include completing any other reasonable task requested by leadership which may include tasks outside the normal scope of this position.
Experience and Skills:
Minimum 3-4 years in the focused support of new application implementation operating systems and security services including:
Windows 11 M365 Intune Multifactor Authentication.
Security administration e.g. anti-virus.
Operating to service level requirements.
PC personalisation re-imaging deployment diagnostics and fixes.
Documenting and effectively communicating fixes and seeking approval to implement solutions
Experience in IT projects is desirable
- Energetic self-starter with a positive/flexible attitude.
- Solution orientated with very good problem-solving skills.
- Excellent communications skills (written and verbal)
- Ability to work under pressure meet deadlines and respond to changing priorities.
- Ability to work as part of a team.
Unlock your potential with PwC Ireland
We believe that challenges are better solved together!Wereinspiring and empowering our people to change the world. Powered by the latest technologyyoullbe a part of amazing teamsencouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact.This purpose-led work and our continuous development and encouragement will help unlock your potential and take your career to the next level.
Enjoy PwCsperks
We reward your impact and support your wellbeing through a competitive compensation package inclusive employee benefits and flexibility programs that will helpyouthrive in work and life. Learn more about us at. ( appreciated for being you
Our mostvaluable assetis ourpeopleand we grow stronger as we learn from one another. We are an equal opportunityemployerand we value diversity. We do not discriminateon the basis ofrace religioncolor national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.We believe this so much that we have signed up for theBusiness in the Community Elevate Pledge.( can learn more about our culture of belonging and explore our range of inclusive programmes initiatives employee resource groups and more at.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to applywedlove to hear from you!
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Pleaseemail usfor more information.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Artificial Intelligence Business Technology Cloud Disaster Recovery Communication Database Disaster Recovery Data Warehousing Disaster Recovery Disaster Recovery Disaster Recovery Solution Development Emotional Regulation Empathy Enterprise Architecture Hardware Troubleshooting Incident Management and Resolution (IMR) Inclusion Intellectual Curiosity IT Business Strategy IT Operations IT Operations Management IT Performance Management IT Project Implementation IT Project Lifecycle IT Support 15 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Employment Type
Full-Time
