PROSERVE AREA DELIVERY LEADER – JAPAN, JPN ProServe, AWS Professional Services

Were looking for an Area Delivery Leader to lead our Professional Service (ProServe) Japan Shared Delivery Team (SDT). This Leader will oversee the delivery of ProServe Japan cloud transformation programs across our largest and most strategic enterprise customers hire and develop bar raising talent build effective partner delivery capacity and engage customers and C-Level Executives to provide thought leadership support pre-sales and guide in-flight projects and ensure delivery exceeds customer expectations.
The ideal candidate is an experienced people leader with deep technical experience background with IT Management and/or Management Consulting/Services and experience in Strategic Engagements Delivery Workforce Planning and Partner Management. We look for a leader who is passionate about building an environment where builders thrive and grow their career; a leader who thrives in an agile fast-paced growth environment insists on incredibly high standards while able to dive deep to get the job done.
In this capacity you will be based in Tokyo Japan and are expected to travel occasionally. You will report into the APJ ProServe Delivery Director and will partner with local Japan ProServe Leader to guide your direct team of Delivery Practice Managers and delivery specialists.

Key job responsibilities
Lead and grow a team of specialised technical talent across multiple specialty areas e.g. AI/ML Data and Analytics Application Development Security Infrastructure Cloud Migration
Own implementation of diverse and multiple (>100 concurrent) customer cloud programs
Develop strategic delivery partners to augment and scale specialist delivery capacity and skills
Collaborate with local/regional/global AWS teams to solution and implement cloud programs on AWS
Implement and enhance mechanisms to improve delivery quality and delivery consultant productivity
Own customer feedback corrective actions and learning replication to increase customer satisfaction

Key Skills
Cloud consulting / Customer & Stakeholder relationship management / Effective Communication / People Management / Leadership / Problem-solving / Conflict resolution / Risk management / Adaptability

About the team
Diverse Experiences
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Track record in leading technical teams in implementing cloud migration and transformation programs
Experience building and scaling technical and/or consulting teams ideally >100 in size.
Experience in leading delivery teams in areas of IT service management and/or cloud computing.
Technical depth and the credibility to guide solutioning and delivery of complex transformational programs.
Native level of Japanese fluency and business level of English are required

Enterprise IT consulting and/or delivery experience with global companies.
Track record in scaling teams processes and capabilities in fast growth environment
Experience in an organizations that has built and/or sold products/platforms
Ability to drive productivity via repeatable solutions across multiple lines of businesses and customers



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