Specialist/Assistant Manager, Client Service Delivery
Specialist/Assistant Manager, Client Service Delivery
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
The Assistant Manager plays a leading role in ensuring the smooth daily operation of the Gateway Center providing exceptional service to clients and channels supporting new business growth. This position requires a dynamic polished communicator who can thrive in a fast-paced client-centric environment with flexibility to work evenings weekends and holidays.
Responsibilities:
- Support the Center Manager with operations planning and execution
- Act as the main point of contact for VIP guests channel partners and internal stakeholders
- Oversee service standards and workflow efficiency
- Lead coordination of room bookings events and client meetings
- Introduce and promote use of center facilities
- Resolve escalated client issues with professionalism and urgency
- Bi-weekly Saturday shift is required
Preferred Skills:
- Excellent interpersonal organizational and leadership skills
- Fluent in Mandarin Cantonese and English
- Proficient in multitasking and working under pressure
- Professional demeanor and service-oriented mindset
Qualifications:
- Bachelors degree or equivalent experience
- 3 years in hospitality customer experience or business support
- Experience in people or team supervision preferred
We offer attractive salary MPF group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Customer Service / OperationsPosting End Date:
21/09/2025Required Experience:
Manager
Employment Type
Full-Time
