Client Service Supervisor
Client Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Supervises the work of a team of client service specialists
- Directs workflow and monitors workload to ensure client inquiries are addressed promptly
- Trains new client service staff in support policies and procedures
- Creates and distributes documented resolutions for common client service issues
- Provides direct support to assigned accounts and escalated issues
- Other duties as assigned
-OTHER SKILLS AND ABILITIES
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation skills
- Listening
- Resolving Conflict
- Ability to Multi-task
OTHER REQUIREMENTS
- Minimum seven years industry experience required
- Minimum five years supervisory experience required
Required Experience:
Manager
Employment Type
Full-Time
