Soft Service Supervisor
Soft Service Supervisor
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
- Be fully responsible for the soft services daily operations including but not limited to cleaning space management landscape pest control furniture asset warehouse etc.
- Managing team members to ensure above mentioned services be well perform and deliveried.
- Providing regular coaching to team members and ensure all of them be acquainted with all related procedures
- Regularly to review incumbent policies and precures to ensure these processes be always updated and executable
- Training and guide soft service team members to achieve continuous improvement
- Communicate with the critical users to accurately understand their needs coordinate resources across service lines and provide help and solutions
- Handle user complaints promptly escalate and take appropriate actions to ensure user satisfaction
- Work with team and manage contractors including cleaning service landscape pest control furniture drinking water laundry garbage sorting & collection campus store delivery box etc. ensure contractors service be fully meet the service standards. respond for any complaints and be responsible for continuous improvement. Providing monthly billing data analysis and KPI scoring for contractors performance
- Guide and supervise the warehouse daily operations ensure clients warehouse be well maintained and complie with the inventory requirements
- Guide and support team member to manage the FM especially soft service related matters in sports complex
- Guide and support team to manage campus space respond any requests from users or HR dept. to ensure employees office work station/space be efficiently settled. Manage the meeting room storages classrooms etc. to ensure all the spaces be efficiently utilized.
- Work with team to perform regular inspections for the the furniture in campus to ensure all the furniture be in good condition and be placed in right places also all the failures be timely fixed.
- Serve as a backup for other roles within the team during special circumstances to ensure smooth operations
- Backup any team members when theyre on leave
- Other duties as assigned by client and soft service manager
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Location:
On-site Kunshan JSIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
