ServiceNow CMDB Specialist #2888
ServiceNow CMDB Specialist #2888
Posted on :
23-08-2025
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1 Vacancy
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Job Description
ServiceNow (CMDB) Specialist
Location: Austin Texas (ONSITE 5 days/week)
Contract Position: 18 month Contract (with strong potential for extension and career advancement)
We are seeking an experienced ServiceNow CMDB Specialist with deep expertise in Configuration Management Database (CMDB) strategy and execution. This role will be responsible for developing maintaining and optimizing the CMDB to ensure data accuracy governance and alignment with business and ITIL best practices.
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Location: Austin Texas (ONSITE 5 days/week)
Contract Position: 18 month Contract (with strong potential for extension and career advancement)
We are seeking an experienced ServiceNow CMDB Specialist with deep expertise in Configuration Management Database (CMDB) strategy and execution. This role will be responsible for developing maintaining and optimizing the CMDB to ensure data accuracy governance and alignment with business and ITIL best practices.
Required Qualifications & Experience:
- 8 years of experience in software development design and architecture.
- 5 years of hands-on experience in CMDB design development and management including CSDM methodology.
- Strong knowledge of the ITIL framework particularly Configuration Change and Incident Management.
- Expertise with the ServiceNow platform including scripting (JavaScript Jelly AngularJS) and workflow automation.
- Solid understanding of data modeling relational databases and CMDB schema design.
- Familiarity with enterprise architecture frameworks (e.g. TOGAF Zachman).
- Experience integrating ServiceNow with cloud platforms (AWS Azure GCP).
- Strong leadership skills with a proven ability to drive cross-functional alignment.
- Excellent analytical problem-solving and communication skills.
- Stakeholder and relationship management capabilities with internal and external partners.
Preferred Certifications:
- ServiceNow Certified Implementation Specialist Discovery (CIS-D)
- ServiceNow Certified Technical Architect (CTA)
- Certified Master Architect (CMA)
Key Responsibilities:
- Lead the development and execution of a comprehensive CMDB strategy aligned with business goals and ITIL best practices.
- Evaluate and improve CMDB performance using platforms like ServiceNow to ensure data accuracy integrity and operational efficiency.
- Establish and manage a cross-functional governance team and audit processes for CMDB oversight.
- Define and enforce CI naming conventions and lifecycle management processes.
- Oversee CMDB population through discovery tools (e.g. ServiceNow Discovery Service Mapping) data imports and integrations.
- Define and manage CI relationships to reflect accurate service and infrastructure dependencies.
- Ensure CMDB supports ITSM processes including Incident Change and Asset Management.
- Monitor CMDB performance metrics identify gaps and drive continuous improvement.
- Provide expert guidance on CMDB-related modules such as Event Management Orchestration and Service Mapping.
- Stay up to date on platform enhancements and emerging technologies recommending innovative solutions.
- Lead design reviews and recommend improvements to CMDB processes and architecture.
- Develop document and enforce data governance processes standards and audit controls.
- Collaborate with stakeholders across Risk Security Operations and Asset Management.
- Mentor and educate technical teams on CMDB best practices.
- Generate insights and reporting from the CMDB to support business decisions
Genius Road LLC is proud to be a Certified Womens Business Enterprise an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications merit and business need.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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