Technician, Field Svc V-nca
Technician, Field Svc V-nca
Posted on :
23-08-2025
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1 Vacancy
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Job Description
About the Role
Provides operational maintenance and networking support for customers through extensive product and customer knowledge. Works closely with Service Managers Product Support and other Technicians to provide high-level technical support with seamless technical expertise of Canon USA supported products in accordance with the current Service and Parts Standards working in a 24x7 environment. Act as the Manager in their absence and as product expert for the district or region.
Your Impact
- Diagnoses mechanical software network and system failures using established procedures for products on which certified and acts as a general technical expert in all situations providing a methodical expert level troubleshooting methodology.
- Services and repairs designated equipment to Canon standards and specifications. Inspects the work of other Technicians to ensure compliance with Canon USA standards.
- Reports to managers product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. Inspects and audits the work of other Technicians to ensure Canon USA standards are met.
- Meets customer demands by providing efficient responsive and accurate Field/Shop/on-site maintenance.
- Properly maintains all technical information FSRs Expense Reports and Canon property assigned. Assists manager in auditing the team to ensure team compliance to Canon USA standards.
- Communicates with supervisors and other departments if necessary regarding the solution of escalated technical and/or customer service-related problem areas. Develops solutions to these problems as required.
- Possesses excellent customer communication and satisfaction skills. Can act in the absence of the manager with full responsibility and accountability.
- Responsible for maintaining the performance of assigned machines within the district to ensure excellent overall performance for the team.
- Assists the manager in maintaining the performance of other Technicians through mentoring inspection and auditing.
- Responsible for maintaining performance at a level which helps to achieve the districts overall metric targets.
- Assists the manager in monitoring performance related to service KRAs develops the technical or procedural corrections as required and drives the implementation to augment the managers span of control.
- Services and repairs designated equipment to Canon standards and specifications. Inspects the work of other Technicians to ensure compliance with Canon USA standards.
- Reports to managers product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. Inspects and audits the work of other Technicians to ensure Canon USA standards are met.
- Meets customer demands by providing efficient responsive and accurate Field/Shop/on-site maintenance.
- Properly maintains all technical information FSRs Expense Reports and Canon property assigned. Assists manager in auditing the team to ensure team compliance to Canon USA standards.
- Communicates with supervisors and other departments if necessary regarding the solution of escalated technical and/or customer service-related problem areas. Develops solutions to these problems as required.
- Possesses excellent customer communication and satisfaction skills. Can act in the absence of the manager with full responsibility and accountability.
- Responsible for maintaining the performance of assigned machines within the district to ensure excellent overall performance for the team.
- Assists the manager in maintaining the performance of other Technicians through mentoring inspection and auditing.
- Responsible for maintaining performance at a level which helps to achieve the districts overall metric targets.
- Assists the manager in monitoring performance related to service KRAs develops the technical or procedural corrections as required and drives the implementation to augment the managers span of control.
About You: The Skills & Expertise You Bring
- Bachelors Degree in Electronics or equivalent training in Military/Trade School/Industry (CM).
- 6 or more years of related experience.
- Demonstrated technical proficiency within the imaging industry.
- Demonstrated expert in the technical support of Canon products including toner and ink jet based black and white/color products.
- Ability to phone assist less experienced technicians as a point of escalation as required.
- May require some travel (valid drivers license and acceptable driving record necessary).
- Ability to work in a 24x7 environment perform shift work and do on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- Canon Technical Training Course Certifications for products related to the Canon USA product line with expertise across cutsheet continuous wide format and display graphics in both color and black only environments.
- Canon ATSP Digital Technician Certification.
- Successful competition of advanced networking certification.
- Successful competition of Troubleshooting Class.
- Expert color certification. - Must be able to lift 50 lbs. and be in a mobile activity more than 50% of the time (walking standing stooping/kneeling).
We are providing the anticipated base salary range for this role: $33.59-50.30 Hourly.
- 6 or more years of related experience.
- Demonstrated technical proficiency within the imaging industry.
- Demonstrated expert in the technical support of Canon products including toner and ink jet based black and white/color products.
- Ability to phone assist less experienced technicians as a point of escalation as required.
- May require some travel (valid drivers license and acceptable driving record necessary).
- Ability to work in a 24x7 environment perform shift work and do on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- Canon Technical Training Course Certifications for products related to the Canon USA product line with expertise across cutsheet continuous wide format and display graphics in both color and black only environments.
- Canon ATSP Digital Technician Certification.
- Successful competition of advanced networking certification.
- Successful competition of Troubleshooting Class.
- Expert color certification. - Must be able to lift 50 lbs. and be in a mobile activity more than 50% of the time (walking standing stooping/kneeling).
We are providing the anticipated base salary range for this role: $33.59-50.30 Hourly.
Company Overview
About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#li-rb1 #pm19
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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