Infrastructure Support Analyst - ST-FNC/01
Infrastructure Support Analyst - ST-FNC/01
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Requirements
Benefits
The Company:
Our Client is a leading communications technology enterprise. They are expanding the team and are looking for a Infrastructure Support Analyst.
The Role:
- 24 x 7 Operations for pro-active monitoring on infrastructure.
- Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
- Track and provide timely updates to customers on status of outstanding issues within target service level.
- End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
- Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Execute Scheduled tasks (E.g ITOps Deployment).
- Execute planned schedule deployment.
- Provide feedback on deployment.
- Device Lifecycle management.
Requirements
- Tertiary education: (Bachelors degree / Polytechnic Diploma) in Computer Science Information Technology or Information System.
- At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
- Sound fundamental knowledge on IP networking (e.g. TCP/IP routing etc.) and operation systems (e.g. Windows Linux etc.).
- Strong critical thinking and problem-solving skills and a passion for information security.
- Fluent communicator in both written and spoken English; Good interpersonal skills.
- Okay to perform shift work: 4 days per week 44 hours per week 0800hrs 2000hrs 2000hrs 0800hrs
Benefits
- Allowances and bonuses.
Required Experience:
IC
Employment Type
Contract
Key Skills
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