Business Intelligence Analyst/Developer
Business Intelligence Analyst/Developer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Zendesks Enterprise Business Intelligence & Reporting team is seeking a proactive motivated creative and experienced BI professional to support a portfolio of enterprise dashboards using modern BI approaches frameworks and governance principles to enable scalable self-service capabilities and standards with Tableau Looker and Snowflake. This role requires a broad mix of business and technical savvy collaboration influencing decisions and effective communication skills with key internal partners at all levels. This is your chance to build enterprise BI capabilities with a modern data stack (SaaS ecosystem) during Zendesks evolution.
This role will be a technical expert responsible for eliciting requirements conducting data analysis recommending BI solutions and building insightful visualizations. They will also guide advise and enable stakeholders to effectively use our BI tools to translate data into meaningful insights for teams and leaders to confidently take action on. The ideal candidate will be passionate about all things data dashboards and visualizations. This position will work closely with Business Analysts Data Analysts Data Scientists Data Engineers and directly with the business units for requirements gathering validation and support. The BI Lead (Senior Analyst) also plays a critical role in guiding the work and mentoring of other BI Analysts to ensure we are meeting objectives and growing future talent within our BI team.
What youll be doing
Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations.
Apply technical knowledge to translate business needs into BI solutions
Develop and improve user learning materials FAQs checklists that fosters self-service and self-sufficiency
Conduct moderate to complex data profiling and analysis to evaluate data sources to determine the best source for business information
Acquiring transforming and translating data into actionable dashboards reports or datasets that has a substantial impact on the functional area of support
Performing moderate to complex statistical analysis to investigate issues and present recommendations to stakeholders that build trust with the dashboards
Collaborate with data engineers and business users to perform data validation and testing activities as appropriate
Develop and build upon existing expertise of the data ecosystem (data lake) as well as emerging trends in business intelligence technologies (e.g. AI Conversational BI Generative BI)
Develop and maintain BI platform operations and administration procedures checklists and runbooks for a global support team
Job Specifications
Demonstrated ability to translate business needs into technical solutions. Ability to embrace change adapt to the unexpected and focus energies people and solutions on practical and positive results
Demonstrated problem solving skills with practical and creative solutions. Strong communications skills with the ability to influence various levels of leaders using data and logic
Aptitude and drive to learn new technologies frameworks and analysis techniques (e.g. AI Semantics conversational BI Generative BI)
Is comfortable taking ownership for the design & implementation of technical solutions
Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds locations and functional areas.
Advance the standardization of BI dashboards and metrics for consistency and scalability
Clearly document BI procedures runbooks checklists onboarding and tools (e.g. Jira Lucid Confluence)
Support Self-service BI training campaigns enablement guides FAQs and delivery
Support the Business Glossary Data Dictionary Metadata Catalog and BI (Reports) Catalog
Manage BI Support forums (Slack Mailbox Zendesk tickets) with consistency and scalability
What you bring to the role (Required Qualifications)
Bachelors Degree in Information Systems preferred and/or equivalent experience
5 years experience with demonstrated success at a BI Analyst II BI Senior Analyst level or comparable data analytics related field in an organization with large-scale Business Intelligence and Reporting operations
Excellent knowledge of analytics programming languages (SQL/Python) and tools (Looker Looker Studio Tableau)
In-depth understanding of data profiling statistical analysis and data modeling concepts
Adept in extracting and leveraging data out of data warehouse transactional databases object stores & API based environments
Demonstrable experience leading large multi-functional BI projects
Player/coach hands-on collaborative and strong interest in building new capabilities and BI team from the ground up
Proven track record navigating collaborating and influencing business stakeholders to deliver BI solutions
Good knowledge and experience in BI Reporting visualization principles practices and standards
Ability to travel less than 5% of the time (e.g. US or EU offices)
Where We Work
Zendesk is not your average tech company. We have all the stuff youd expect - competitive pay benefits appealing offices snacks and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance from flexible hours to remote work to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
IC
Employment Type
Full-Time
