CSC Manager - Indonesia
CSC Manager - Indonesia
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Job Description
Job Description
CUSTOMER SOLUTION CENTRE MANAGER
Dairy Ingredients
An exciting opportunity in an global food and beverage industry with a broad portfolio of dairy ingredients.
Jakarta Indonesia
Full time Permanent
About the role:
CSC Manager role reports to the VP Innovation & APAC Customer Solutions Head. The incumbent will be managing a team of category managers and specialists with varying food and beverage development and application expertise. The role will be driving execution of projects partnering with cross functional team to meet project timelines leverage expertise to commercialize new products to meet customers growing needs.
Job Responsibilities:
Lead a team of experienced category managers/solution specialists who specialize in specific product category sensory scientist and application technicians
Passionate about working on complex projects and have a good understanding of technical know-how across varying food categories
Able to inspire and guide the team to develop best solution to win customer projects
Work closely with sales and marketing teams to develop a customer-centric proactive initiatives based on trends
Collaborate with technical team from IEC (Ingredient Excellence Centers) to test the performance of new ingredients in consumable products as well as defining gaps or improvements in the current ingredient portfolio.
Develop highly effective ways to communicate and interact with customers during project execution. Speed of response is key to making a difference and to win the activities with customers.
Ensure smooth project management and secure a seamless service from the moment a project is entered up to winning.
Deliver high quality great tasting product solutions innovative value-added concepts meeting target cost regulatory food safety requirements and best-in-class sampling.
Take ownership to improve team performance effectiveness in project execution and the success rate of new projects and product developments
Personally lead few key customer projects/internal or external initiatives partnering with cross functional stakeholders
Identify supplier partners and explore new ingredients to bridge performance gaps or develop new functionality in current product portfolio.
Oversee the CSC laboratory operating procedures governance of GMP safety and ensure resources utilization are within budget
Regularly update line manager on key projects progress challenges and escalation process as needed meet team KPI
This position requires minimal travelling (<10%).
Job Requirements:
Masters or Bachelors Degree in Food Technology Food Chemistry Food Engineering or any other related discipline
A minimum of 12-15 years of experience in B2B food development having in-depth knowledge of ingredient functionality and processing know-how in beverage segment (powdered premixes RTD beverage sauce/syrup etc.).
Experience and knowledge in other relevant categories e.g. dairy bakery confectionery desserts or savoury will be an added advantage.
Good understanding of the working dynamics across FMCG/CPG and food service channel
People management capabilities and ability to continuously improve the team performance having a customer centric approach based on key deliverables.
Masters the food development process inside-out from customer inspiration to winning customer projects.
Driven possess a growth mindset optimistic trustworthy able to navigate in ambiguous environment and inspire the team to go the extra mile combining intelligence agility and creativity
Work well with cross functional teams able to multi-task and handle time sensitive situations
Proficient in spoken and written English and other Asian language
Excellent communication good listeners with social skills.
Fun to work with and open minded.
Application:
Sarka LLORENS
Recruitment Partner - Asia - R&D
M:Email:
Schedule a call via this link: No: 17S8637 Reg No: R1329451
Required Experience:
Manager
Employment Type
Full-Time
