Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Service Advisor Wanted! SIGN ON BONUS available if you have dealership experience!
As a Service Advisor you will own our customers experience in the service this position you are the first point of contact with vehicle owners act asthe go-between for Service Technicians and customersand play acritical role in our long term success! We will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language while also suggesting opportunities to keep their vehicle safe. From greeting vehicle owners on the drive to explaining the repair process our Service Advisors are true professionals who enjoy helping others.
If you are looking for an opportunity to work for a fast growing family owned dealership R&R Auto Groupis for you! R&R Auto Groupis always looking for a qualified individuals to join our sales and service teams to help handle the overflow of work we are experiencing.
At R&R Auto Group we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. AtR&R Auto Group we believe our employees are our greatest asset. As such we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort and results through bonus and commission programs.
What We Offer
- Salary and Bonus based pay plan
- Multiple Medical and Dental plans to choose from. The health and wellness of our team is important to us
- 401K Plan
- Paid time off
- Growth opportunities we promote from within
- Paid Manufacturer Training - Your individual success is key to our business success
- Family owned and operated. 50 years in the same community!
- Long term job security
- Reasonable Work Schedule
- Discounts on products and services
- Team member vehicle discount purchase plan
Responsibilities
- Ensure that customers receive prompt courteous and effective service.
- Set confirm and prepare for appointments with customers so they can have a great service experience.
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around inspection and test drive
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers including cost and time estimates with full transparency
- Communicate with customers frequently with service technicians and parts staff to ensure timely completion of work
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer helping to drive loyalty to the dealership.
- Follow up on all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to provide an exceptional customer experience
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
