HR Operations Associate (Junior)

Position Summary:

To deliver accurate timely and compliant HR operational services across the Hire-to-Retire lifecycle for the APAC and EMEA regions ensuring data integrity process compliance and exceptional employee experience. The role will play a critical part in the successful establishment stabilization and long-term sustainability of the APAC HR Shared Services Centre (HRSS).

Escalation follows the HRSS Tier 1 chain (Tier 1 Team Lead Senior Team Manager HRSS Director).

Scope of Role:

APAC & EMEA regional coverage (ROA China EMEA and new HRSS migration markets).

Key Responsibilities:

Service Delivery & Transaction Management

1. Execute day-to-day HR transactions (e.g. employee data changes contract issuance benefits updates separations) in the HR system with First Time Right accuracy.
2. Monitor and manage assigned cases in the Case Management System (CMS) to meet agreed SLAs and quality standards.
3. Conduct data validation and cross-checks to prevent downstream payroll benefits and compliance issues.

HRSS Setup & Sustainability

1. Participate in data cleansing activities to ensure all employee records meet global and local compliance requirements prior to and after migration.
2. Enforce process compliance through pre-checks documentation audits and adherence to global SOPs.
3. Maintain process maps and update knowledge base articles to reflect changes in local statutory or policy requirements.

Continuous Improvement

1. Identify recurring transaction errors escalate to the Team Lead and propose solutions to reduce rework.
2. Support process standardization efforts across APAC and EMEA markets.
3. Collaborate with peers to share best practices and improve cross-market operational efficiency.

Governance & Compliance

1. Ensure compliance with statutory regulations in all supported countries (e.g. data privacy employment laws reporting obligations).
2. Assist in periodic process compliance audits and provide evidence to internal or external auditors.

Stakeholder Engagement

1. Respond promptly to employee and manager queries via the HR Helpdesk or CMS maintaining professionalism and confidentiality.
2. Collaborate closely with Payroll Benefits and other HRSS teams to ensure seamless service delivery.

Organizational Relationships:

Reports to: Senior Team Lead HR Operations

Direct Reports:

Indirect Reports (through Direct Reports):

Dotted Line (Matrix) Reports:

Primary Location: Penang Malaysia

Job Requirements:

Education:

Minimum Bachelors degree in HR Business Administration or related field..

Skills & Experience:

Minimum 2 years experience in HR operations shared services or administrative support.

Experience using HCM systems (Oracle SuccessFactors or similar).

Strong attention to detail and ability to follow structured processes.

Familiarity with at least one APAC or EMEA countrys HR statutory requirements is an advantage.

Languages:

English at least one additional language (Vietnamese / Japanese / Korean / Filipino / Hindi).

Competencies:

Process Discipline Ability to strictly follow SOPs while identifying gaps for improvement.

Customer Focus Commitment to delivering positive employee experiences.

Collaboration Works effectively with cross-border multicultural teams.

Adaptability Able to adjust to process changes and new technology quickly.

Data Accuracy High level of precision in data handling.

Key Performance Indicators (KPIs) & SLAs:

• Transaction Accuracy (First Time Right Rate): 98%
• Case Resolution within SLA: 95%
• Compliance Audit Score: 100%
• Data Cleansing Completion Rate: 100% within agreed timelines during setup/migration phases
• Process Documentation Updates: Completed within 5 working days of any change

CultureCommitment

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work