Shopify Technical Account Manager (Remote in Colombia)

LMG Staffing Solutions is hiring on behalf of our client a digital agency providing web design development and CRO services to ecommerce brands on the Shopify platform.

Theyre seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication task delegation project management technical support and helping identify opportunities for ongoing site improvements.

This is a part-time (approx. 20 hours/week) role to start with the goal of transitioning to full-time within 24 months if its a good mutual fit.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for a portfolio of Shopify-based clients
  
  
• Maintain strong proactive relationships through weekly or biweekly communication
  
  
• Provide updates on progress clarify project timelines and ensure client satisfaction
  
  
• Help identify upsell opportunities based on client needs and service options
  
  

Technical Implementation (Shopify)

• Make backend updates in Shopify such as:
  
  
• Adjusting shipping settings
  
  
• Installing/configuring apps
  
  
• Modifying navigation menus
  
  
• Setting up discounts or promotional banners
  
  
• Updating product or content pages
  
  
• Troubleshoot issues directly on the website or using related tools
  
  

Project & Task Management

• Translate client requests into actionable tasks
  
  
• Delegate work to internal specialists (designers developers SEO etc.)
  
  
• Track progress in the project management system (e.g. Teamwork)
  
  
• Ensure timely delivery of tasks and clear communication of status updates to clients
  
  

Performance Monitoring & Optimization

• Conduct quarterly website assessments using a predefined checklist
  
  
• Identify improvement areas across UX functionality and conversion performance
  
  
• Recommend priority changes or initiatives based on insights and client goals
  
  

Internal Collaboration & Communication

• Use Slack Loom and Zoom to collaborate with internal team members
  
  
• Participate in weekly team operations meetings and ad hoc client calls
  
  
• Maintain thorough documentation of updates decisions and next steps
  
  
• Support a culture of asynchronous communication and proactive coordination

Qualifications
You may be a strong fit if the following describes you:

• 2 years of experience in digital project management account management or technical client services
  
  
• Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams
  
  
• Experience supporting clients on technical matters including site configurations plugin/app installations UX/UI feedback and general troubleshooting
  
  
• Prior experience with website platforms; Shopify experience is highly preferred
  
  
• Familiar with ecommerce UX/UI principles analytics and CRO concepts
  
  
• Highly organized punctual and process-oriented
  
  
• Proficient with project management tools such as ClickUp Asana or Teamwork
  
  
• Available during standard business hours in the EST time zone (9 AM5 PM EST)
  
  

Bonus Experience
(Not required but preferred)

• Shopify site configuration or development
  
  
• Background in web design or front-end development
  
  
• Experience with ecommerce A/B testing
  
  

Familiarity with SEO best practices

• Flexible hours
  
  
• Remote work
  
  
• Revenue share on accounts you manage
  
  
• Health stipend
  
  
• Home office stipend
  
  
• Continuing education stipend
  
  

Holidays and paid time off (after trial period)

Required Experience:

Manager