Application Scientist
Application Scientist
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Job Description
Job Description
When youre part of Thermo Fisher Scientific youll do exciting work and join a team that values performance quality and innovation. As part of a successful growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.
The role
We are the Thermo Fisher NanoPort team. As the largest Electron Microscopy demo labs in the world NanoPort team supports sales of all Electron Microscopy and Spectroscopy products through demonstrations and serves as a meeting place for Thermo Fisher Applications Scientists and customers to collaborate using NanoPort demo instruments. For all these functions the performance of the microscopes to the highest standards and the general functioning and appearance of the NanoPort lab is critical. We provide technical and scientific expertise in the support of Thermo Fisher Scientifics Global sales efforts.
Join us as a Field Application Scientist in Transmission Electron Microscope and assist us in our mission to become the world leader in serving science. This dynamic position involves providing scientific training demonstration guidance application support/troubleshooting and Technical sales/marketing support.
This is a field-based role involving extensive travel across Southeast Asia. Occasional support needs to be provided to customers in the other countries in Asia-pacific region. The position comes with a competitive salary and yearly bonus. We offer many different career pathways in a global organisation plus extensive resources and training opportunities to help develop an exciting career!
How will you make an impact
We will support the customer in-person at their lab and by remote support station phone and email serving as a trusted doing so we will help to increase customer satisfaction and build loyalty and chip in to the overall success of the business.
- Deliver on-site and remote scientific application support & training support to our customers on our leading TEM products
- Perform product demonstrations at customer or NanoPort sites
- Diagnose & resolve product performance problems and customer queries/complaints
- Work with sales representatives on sales calls to give technical and applications assistance in response to customer inquiries
- Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects
- Build trust with our customers and excel in customer service
How will you get here
Education
- Masters Degree in materials science applied physics or similar (PhD preferred)
Experience
- More than 5 years experience in EM related to Materials Science
- Experience in presenting technical materials in written and verbal form
Knowledge Skills Abilities
- Good knowledge on EM: Diffraction Imaging and Spectrometry
- Experience in Thermo Scientific EM Tecnai/Talos/Titan/Themis/Spectra (TIA Velox CEOS GMS)
- Customer-facing experience with the emotional intelligence to understand customer concerns
- Able to connect with and support people optimally with varying levels of technical knowledge and expertise
- Better with some management experience
- Good digital literacy and have an interest for groundbreaking technology
- Willingness to travel extensively (up to 60%)
- Proficient in English
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain5 reasons to work with us. As one team of 90000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Employment Type
Full-Time
