Manager, Internal Services - Competition #ISM-1025-CB

Who we are

The work we do matters.

Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment pension administration and compliance services for two of Nova Scotias leading pension total we manage almost $14 billion in plan assets serve over 60 employers and more than 80000 members retirees and survivors.

We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers Pension Plan and administer the pension benefits of the Members Retiring Allowances and the three former Sydney Steel pension plans.

Our Culture

We take pride in our culture as it defines who we are and shapes what we aspire to be.

Our Vision

To strengthen the retirement future of Nova Scotians.

Our Mission

To provide outstanding pension services.

Our Values

Commitment: to provide the highest quality service
Trust: to act with integrity and to make sound decisions
Respect: to show consideration to our members and our colleagues
Expertise: to build and retain a diverse and talented team
Collaboration: to build mutually beneficial relationships

Learn more about us at

What we offer

NS Pension offers meaningful purpose-driven work a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:

• Competitive compensation package with a defined benefit pension plan
• Comprehensive extended health and dental benefits for you and your family
• Health & wellness programming including Employee & Family Assistance Program and annual Health Spending Account
• Flexible work environment including flexible working hours and a work from home bank
• Robust professional development policy including tuition reimbursement
• Commitment to diversity and inclusion
• Modern office space located on the Halifax waterfront
• Highly engaged workforce
• Opportunities to give back to the community through fundraising events
• Seasonal events and social occasions

Our premises are within the Purdys Wharf complex which provides amenities such as an on-site daycare and fitness centre. Our office is connected to the downtown pedway system and situated on Halifaxs beautiful waterfront providing easy access to ferry and bus transit hubs banks restaurants and shopping.

The opportunity

Position Summary:

Overseeing the daily operations of the Internal Services team you will ensure high-quality support services are provided to our plan members and internally across NS Pension.

In this position you will report directly to the Chief Pension Officer (CPO) and will be responsible for the operational oversight of our reception area. This includes managing high-volume document handling imaging processes and incoming calls and inquiries. Your role is critical in ensuring a smooth professional and efficient first point of contact for our organisation.

You will collaborate closely with other Pension division managers to foster seamless cooperation between the Internal Services team Client Services and Employer Services ensuring a unified approach to member service excellence. You will also work with the Manager Corporate Records to support the implementation of the records management program for the Pension addition you will partner with Financial Services to manage invoices and vendor payments and with Internal Audit and Compliance to address process compliance and audit findings.

What you need to be successful

• A bachelors degree in commerce business administration or a related field with a concentration in information or records management plus a minimum of five years experience in customer service ideally within a records pensions benefits insurance environment or other related field. An acceptable equivalent combination of training education and related experience may be considered.
• A minimum of two years supervisory experience with demonstrated skills in creating a positive team environment on-boarding coaching managing performance delegating work and training.
• Strong service orientation with a proven track record of exceeding expectations for internal and external customers.
• Excellent organizational skills and the ability to meet deadlines in a fast-paced environment.
• Strong interpersonal and relationship skills to work collaboratively at all levels across the organization.
• Well-developed communication skills written and verbal.
• Experience in developing and leading continuous quality improvement initiatives.

Job Status: Permanent Full Time

Closing Date: September 7 2025

Panel Interview Date(s): September 29 - October 3 2025

Diversity and inclusion

We are committed to fostering an inclusive and accessible environment where all employees members and clients feel valued respected and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application testing or interview process we can assist you. Please provide the type of accommodation you are requesting in your cover letter or resume.