Internal Communications Lead, U.S.

The Internal Communications Lead U.S. will be responsible for strengthening Turner & Townsends internal brand profile by designing and implementing a strategic internal communications platform that keeps employees informed engaged and connected to the business. 

To be successful the incumbent must be able to guide the internal communications function across the U.S. and demonstrate a sound understanding of communications strategy within the context of a global organization. This individual must think strategically communicate clearly and be able to work with stakeholders to deliver inspiring brand-led communications content and activities to Turner & Townsends internal constituents. 

Specific responsibilities associated with the Internal Communications Lead U.S role include:  

Internal communications: 

• Develop own and deliver the internal communications strategy for the U.S. 

• Provide strategic advice to leadership on internal communications. 

• Collaborate with HR and Communications leadership to establish a consistent cadence and annual communications plan. 

• Oversee internal communications activity within hub offices and support the creation of sector segment regional and executive communications ensuring brand consistency and alignment with best practices. 

• Develop and deliver targeted internal communications across offices segments service lines and functions to support employee engagement and alignment. 

• Develop and deliver targeted internal communications to CBRE  

• Plan write and edit content for internal channels including newsletters email bulletins intranet (T2) and Viva Engage. 

• Partner with the Global Internal Communications Manager to ensure successful rollout of global initiatives and messaging. 

• Own and manage distribution lists across communications platforms to ensure accurate targeting and delivery of internal messages. 

Strategic planning and best practice: 

• Support the development and implementation of the internal communications strategy for the U.S. 

• Contribute to strategic planning processes and align communications with business priorities. 

• Explore and integrate innovative communications tools and technologies to enhance employee experience and message delivery. 

Reporting and budgeting:  

• Establish tracking protocols to measure communications effectiveness and employee engagement. 

• Prepare post-campaign and performance reports for leadership and board-level audiences. 

Other responsibilities:  

• Act as a brand guardian ensuring consistency and quality across all internal communications. 

• Champion global and U.S. programs and initiatives across the region. 

• Ensure all work meets Turner & Townsends high standards for quality timeliness and professionalism. 

• Support global communications teams as needed. 

• SOX control responsibilities may be part of this role which are to be adhered to where applicable. 

Qualifications :

To provide the support that Turner & Townsends professionals require the incumbent will need 7 years of internal communications marketing and event management experience preferably operating within a B2B professional services environment. Required competencies include: 

*In-office working at a T&T office is required two to three days out of the work week.*

Bachelors degree or equivalent experience in communications journalism public relations or a related field. 

710 years of internal communications experience within a global organization 

7-10 years of experience in internal communications preferably within a B2B professional services environment (e.g. construction consultancy advisory legal architecture or real estate). 

Deep understanding of how professional services organizations build brand and engage employees through internal communications. 

Strong curiosity for innovative communications tools and ability to integrate them effectively. 

Superior written analytical and oral communication skills; strong copywriting and message development. 

Proven ability to manage and improve business processes in a fast-paced growing organization. 

Strategic mindset with strong execution capabilities. 

Self-starter with the ability to manage multiple projects under tight deadlines. 

High integrity professionalism and credibility. 

Proficiency in Microsoft Office (Word Excel PowerPoint). 

Creative Suite experience is a plus. 

Additional Information :

*On-site presence and requirements may change depending on our clients needs*

Our inspired people share our vision and mission. We provide a great place to work where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at and  your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review. 

Remote Work :

No

Employment Type :

Full-time