Field Service Technician (Pensacola, FL)

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose and it s no small feat. It takes the imagination and passion of all of us from design and engineering to the manufacturing and marketing of our billions of MedTech products per year to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element across our global teams is what allows us to continually evolve. Join us and discover an environment in which you ll be supported to learn grow and become your best self. Become a maker of possible with us.

Are you looking for your new career

BD Parata is currently seeking a Field Support Engineer in the Pensacola FL area. The Field Support Engineer will provide in depth technical and customer support of BD Parata s suite of pharmacy automation this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver outstanding customer service and technical problem resolution at client sites

• Maintain equipment and proactively resolve potential issues to maximize uptime

• Train customers on operation and maintenance of pharmacy automation systems

• Respond to service requests within SLA requirements

• Collaborate with service teams to resolve complex technical issues

• Assist with new automation installations as needed

• Document issues and resolutions in Salesforce Field Service Lightning

• Provide product feedback to drive continuous improvement

• Work independently with minimal direction
  

Requirements

• High School diplomas plus 3-5 years field service experience

• Strong customer service orientation

• Proficiency with Windows operating systems and Microsoft Office

• Knowledge of computer networking router/switch configuration and file management

• Strong mechanical aptitude and ability to use hand tools for sophisticated equipment service

• Experience with digital multi-meters and electrical testing equipment

• SQL knowledge a plus

Preferred

• Associates degree in Electronics Mechanical Robotics or Biomedical Engineering Technology preferred
  

Physical Requirements

• Daily car travel (average 4 hours per day) with occasional air travel

• Ability to lift/carry up to 50 pounds frequently 100 pounds occasionally

• Stand for extended periods (up to 10-12 hours when necessary)
  

We Provide

• Fleet vehicle

• Corporate credit card for expenses

• Company laptop and phone

• Complete tool kit

• Comprehensive benefits package

At BD we prioritize on-site collaboration because we believe it fosters creativity innovation and effective problem-solving which are essential in the fast-paced healthcare industry. For most roles we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD employment is contingent upon the Company s receipt of sufficient proof that you are fully vaccinated against some locations testing for COVID-19 may be available and/or required. Consistent with BD s Workplace Accommodations Policy requests for accommodation will be considered pursuant to applicable law.

Why Join Us

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It s also a place where we help each other be great we do what s right we hold each other accountable and learn and improve every day.

To find purpose in the possibilities we need people who can see the bigger picture who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD you ll discover a culture in which you can learn grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race color religion age sex creed national origin ancestry citizenship status marital or domestic or civil union status familial status affectional or sexual orientation gender identity or expression genetics disability military eligibility or veteran status and other legally-protected characteristics.

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For additional details regarding submission eligibility and payment terms please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.