Senior / Customer Service Executive (PEDRO Retail Store)
Senior / Customer Service Executive (PEDRO Retail Store)
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Job Description
Were on the lookout for individuals who are passionate about fashion think outside the box and have an eye for innovation.
Unleash your potential with us and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
Job Responsibilities
The job scope and responsibilities of Customer Service Executive (hereinafter Frontline Staff) includes but is not limited to the following:
1. Service
Delivering exceptional customer service and delivering it so with PASSION (Our Service Promise)
Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer maintaining outstanding standards solid product knowledge and all other aspects of customer service
Communicate customer requests to management or customer service associates
Up sell customer loyalty/membership cards to customers who satisfy the membership requirements
2. Sales Performance
Able to optimize every sales opportunity while striving to exceed customer expectation and satisfaction
Consistently strive to achieve personal and team sales target that is set on a daily weekly and monthly basis
Able to up sell through recommendations and exceptional customer service
3. Stock Management
Organize store room and arrangement of stocks based on Charles & Keith/Pedro inventory standards
Maintain daily housekeeping of stockroom
Promptly retrieve the correct stock for customers
4. Store Display
Perform and maintain store displays to ensure that the displays are well maintained and are in tip-top condition
Maintain daily housekeeping of the store; ensuring cleanliness and proper presentation of store to our customers
Maintain and organize store front and store displays in full accordance to Charles & Keiths VM standards
5. SOPs
Compliant to companys policies and procedures
Maintain and manage the POS/Cashier in the most efficient manner without compromising customer service and minimizing errors in entering prices.
Handle and return accurate change to paying customers.
Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
Responsible for any shortfall or discrepancy in cash drawer.
Requirements
Strong interest in fashion styling
Develop and maintain good relationships with customers
Sales-oriented
Able to work long retail hours
Expected to retrieve items from stockroom
Prior retail experience preferred but not essential
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Required Experience:
Senior IC
Employment Type
Full-Time
