Senior Genesys Engage Engineer

TTEC Digital

Posted on : 22-08-2025

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1 Vacancy

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Job Location

Manila - Philippines

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-08-2025

Job Description

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers consultants engineers and data scientists has been awarded partner of the year 14 times hold over 400 certifications and possess the expertise and relationships to seamlessly integrate the Genesys platform applications and components into complex multi-platform environments to produce predictable results that fuel the exceptional customer experience.

We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform including GVP Genesys Routing Genesys Realtime Reporting Genesys Historical Reporting IWD Genesys Administrator and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.

What Youll Be Doing

Design implement and maintainGenesys Engage solutions to meet business requirements.
Configure and manageGenesys Voice Platform (GVP) for optimal performance and troubleshooting.
Develop and optimizerouting strategies using Genesys Routing.
Monitor and analyzesystem performance using Genesys Realtime Reporting and Genesys Historical Reporting.
Manage and supportGenesys Intelligent Workload Distribution (IWD) for efficient task allocation.
Administer and maintainGenesys systems using Genesys Administrator.
Implement and manageWorkforce Management (WFM) solutions to optimize staffing and scheduling.
Participate in an on-call rotationto provide 24/7 support and ensure system availability.
Collaborate with cross-functional teamsto ensure seamless integration and operation of Genesys solutions.
Troubleshoot and resolvecomplex technical issues related to the Genesys platform.
Stay updatedwith the latest developments and best practices in Genesys technologies.

What Youll Bring to the Role

Minimum 4 years of experienceworking with the Genesys Engage Platform.
Proficiency in GVP Genesys Routing Genesys Realtime Reporting Genesys Historical Reporting IWD Genesys Administrator and WFM.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Bachelors degree in Computer Science Engineering or a related field(preferred).
Genesys certification(preferred).

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Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

TTEC Digital

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