Global ICT Delivery & Support (90K - Fluent in English)
Global ICT Delivery & Support (90K - Fluent in English)
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Key Responsibilities
- Providing Level 2/3 support for IT infrastructure across all global offices including Thailand.
- Monitoring maintaining and troubleshooting servers storage systems networks and cloud infrastructure.
- Working with global teams to implement and support infrastructure projects (e.g. system upgrades migrations rollouts).
- Ensuring infrastructure aligns with security and compliance standards.
- Managing user access group policies backups patching and system health checks.
- Collaborating with service desk teams to resolve escalated technical issues.
- Documenting procedures configurations and troubleshooting steps for knowledge sharing.
- Participating in global on-call support rotation as needed.
- Supporting business continuity and disaster recovery plans.
- Working closely with vendors and service providers for technical support and solutions.
Qualifications
- Bachelors degree in Computer Science Information Technology or a related field.
- Minimum 5 years of experience in IT infrastructure support (global/multi-site environment preferred).
- Strong knowledge in:
- Windows/Linux server administration
- Networking (LAN/WAN TCP/IP DNS DHCP)
- Virtualization (VMware/Hyper-V)
- Cloud platforms (Azure AWS or Google Cloud)
- Backup and disaster recovery tools
- IT security best practices
- Fluency in English (both written and verbal) is mandatory.
- IT certifications such as Microsoft Cisco or CompTIA are a plus.
- Strong analytical communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a global environment.
Required Experience:
Exec
Employment Type
Full Time
Key Skills
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