Incident Commander

About us

Agap2 is a European IT and Engineering Consultancy active in 14 countries with over 9.500 employees. The company was founded in Portugal and since 2014 we are based in the Netherlands with our Amsterdam office to provide our expertise to the Dutch market. Our employees are defined by the so-called Agapian spirit which is summarized in 5 keywords: family union friendship team spirit and learning.

Did you identify with what defines us Then read on to find out more!

The position

As an Incident Commander at agap2 you take on the challenge within an international environment with a local focus. You will have the opportunity to work on various projects over the years based on your experience and interests. Projects within industries such as Banking Fintech Telco Retail Sports and Healthcare.

While working at Agap2 you are expected to share your knowledge while also having the opportunity to learn new technologies. We believe that sharing knowledge is the key to personal development. Our talent management program is tailor-made to give you the opportunity to develop and grow in your career the way you envision it. Because we work with various customers you are also expected to be able to adapt to different environments.

Key Responsibilities

As an Incident Commander you will play a key role in ensuring the timely and effective resolution of major incidents minimizing impact on customers and the business. Youll coordinate with internal teams and external international suppliers acting as the central point of contact during critical events.

Beyond incident management youll contribute to strategic initiatives that improve our processes enhance resilience and reinforce our core values across the organization.

• Participate in an on-call rotation to support 24/7 operations and ensure fast incident response.
• Lead and manage major incidents ensuring timely resolution and transparent communication with all stakeholders.
• Drive continuous improvement in incident problem and change management processes; mentor and support junior team members.
• Facilitate Blameless Post Mortems and conduct knowledge-sharing sessions to foster a learning culture.
• Develop and automate tracking tools including dashboards and KPI reports.
• Analyze incident data to identify patterns generate insights and propose proactive improvements.
• Contribute to team initiatives aimed at enhancing business resilience and driving engineering excellence.
• Work closely with cross-functional teams to ensure effective collaboration and resolution practices.

What You Bring

• A technical higher professional education (HBO/WO) or equivalent hands-on experience preferably in Information Technology.
• 24 years of relevant experience in incident management or similar roles.
• Proven ability to communicate effectively with diverse stakeholders both technical and non-technical.
• Experience working in high-pressure time-sensitive environments.
• A self-starter with a proactive mindset and a natural ability to drive solutions.
• Strong English communication skills; Dutch is a plus.

What we offer

• Competitive Salary & Benefits: Including a laptop mobile phone full travel allowance and pension plan.
• Work-Life Balance: 25 vacation days flexible working hours in a hybrid mode.
• Professional Growth: Weekly Dutch classes and a tailored talent management program with a financial budget to help you achieve your professional goals.
• Dynamic Culture: Diverse team activities from tech meetups to sports and social events.

Is there still room for fun Of course! The combination of fun and development is essential in our team. A small impression: our team consists of more than 10 nationalities we play paddle and regularly organize tech meetups happy hours drinks and pub quizzes.

At agap2 we defend equality and value diversity. We create a safe diverse environment where opportunities are equal for all employees. All candidates with skills matching the position are welcome to join us!