Customer Support Specialist
Customer Support Specialist
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1 Vacancy
Job Description
Job description
With more than 1000 percent growth since 2018 LegionellaDossier is the Netherlands leading digital water safety solution. It was recently launched in the United Kingdom as well. Our ambition is to become the global market leader in this field in the next 5 years. Since the company was founded in 2015 we at LegionellaDossier have strived to be the best at everything we do: Product-wise Culture-wise and Client-wise. We are a fast-growing scale-up company based in Utrecht consisting of a tight-knit team of over 30 professionals and we are expecting to double in size in the upcoming year.
Do you have good communication and customer service skills Do you enjoy being the point of contact for customers and solving their questions Are you a native Dutch speaker And are you available full-time Then read on!
LegionellaDossier is looking for a Frontline Customer Support Agent who is fluent in both English and Dutch to join our team. As a customer-focused SaaS company we are committed to providing the best possible service to our clients and the ideal candidate will share this commitment and have a passion for customer doing so you also contribute to a great cause: making and keeping drinking water safe.
You are only satisfied when the users and customers of LegionellaDossier are satisfied. You do this by listening asking the right questions and being there for customers. No question is too crazy and no solution too difficult. You help always! With your proven communicative skills and proactive attitude you bring a smile to all partners and users of our software and where possible your colleagues. You are also the voice of the customer; you sense what customers experience and give suggestions for improvements and innovations of the software.
What will you be doing
As a customer support specialist you are the link between our customers and the company therefore youll be directly involved with our customers on a day-to-day basis. You will also be asked for input from other relevant teams. Your core tasks will be:
- Respond to customer inquiries via email phone and live chat promptly and professionally.
- Problem-Solving and Troubleshooting to resolve customer issues.
- Escalate customer issues to the appropriate department when necessary.
- Follow up with customers to ensure their issues have been resolved to their satisfaction taking ownership of the full customer journey.
- Maintain accurate records of customer interactions and transactions. Resilience
- Openness to learning new software
Job requirements
What do you need to be successful
You have a demonstrable affinity with technical support for systems / apps / digitalisation
Proven experience in a customer support environment (B2B/B2C) or any other client-facing role
You are super customer friendly and can enthuse customers and ensure loyalty and retention
A communicative and positive mindset to stimulate customer satisfaction
You do not get distracted if you do not immediately know the answer to a question. You quickly find out what information you need.
Native Dutch ProficientEnglish
What we offer!
An excellent salary.
24 days of annual leave.
Full-time position.
Hybrid work forever! We have colleagues from all over the Netherlands so dont hesitate to apply if you dont live in Utrecht.
The chance to be part of a fast-growing scale-up with global ambitions. We aim to double in size every year so there are many opportunities for development.
A unique culture of freedom & responsibility.
The best Thursday drinks & socials.
Well get you set up: A laptop high-quality headphones
Sounds good
Our recruitment process is simple: you and we all need to be sure that were excited to work together for many years to come and make great things happen. For this our company culture is the most important to us and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen.
Are you as excited about that prospect as we are Then apply in English or Dutch lets have a cup of coffee and talk about the future together.
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
