Aladdin Client Experience, Analyst
Aladdin Client Experience, Analyst
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Job Description
About this role
Aladdin is BlackRocks end-to-end investment platform. Just like the markets and users it services it is sophisticated and constantly evolving:
Home to over $20 trillion in assets under management
Over 300 unique clients
A rapidly growing client base that includes close to 50000 users
Presence in over 50 countries
Over 1500 engineers dedicated to developing Aladdin
Our clients include some of the worlds most sophisticated asset managers insurance companies banks treasuries pension funds and sovereign wealth funds.
Job Summary: Purpose and Scope:
Every day Client Success Specialists play a critical role in supporting some of the most complex and impactful challenges in FinTech. By working closely with experienced teams and clients across the Aladdin ecosystem you will learn to deliver proactive high-quality service that drives client satisfaction and loyalty. Our team is passionate about problem-solving learning and delivering valueand we welcome new graduates excited to build their careers at the intersection of finance and technology.
As a Client Experience Analyst you will be part of a high-performing global team that supports client relationships promotes effective use of our products and contributes to overall business outcomes. Through structured learning mentorship and on-the-job experiences youll gain exposure to client service investment technology and the fundamentals of relationship management. Over time your work will directly contribute to our commercial success by helping retain and grow client partnerships.
Key Responsibilities:
Client Relationship & Experience Support
Serve as a key team member in addressing day-to-day client queries and resolving issues. Learn to build strong working relationships by delivering responsive and thoughtful service. Shadow client interactions and gradually participate in calls to understand their needs challenges and business workflows.
Service Delivery with Commercial Exposure
Learn how strong service delivery drives client satisfaction and business retention. Support senior team members in identifying engagement opportunities and understanding how service contributes to long-term client value and revenue impact.
Client Insight & Industry Learning
Begin to develop a foundational understanding of the investment management industry and Aladdins role in client workflows. Stay curious about market dynamics and use learnings to support the team in delivering tailored client support.
Cross-Team Collaboration
Collaborate with internal teamsincluding Product Engineering and Implementationto support client initiatives and troubleshoot issues. Learn how internal teams work together to deliver a seamless client experience and ensure feedback loops are in place.
Technical & Analytical Skill Development
Start building technical skills by learning tools such as Python SQL and UNIX with guidance from experienced team members. Use these tools to help analyze data understand system behavior and support issue resolution. No prior experience is just a willingness to learn.
Professional Growth & Contribution
Participate in training programs mentorship and peer-learning sessions to build product knowledge and strengthen your client service capabilities. Embrace feedback and contribute to team discussions and initiatives. This role is a springboard for future growth in client-facing product or technical roles within FinTech.
Required Experience & Qualifications
Bachelors / Masters degree in Engineering Finance Economics Mathematics Computer Science Business or a related field
Excellent verbal and written communication skills(English& Japanese) including the ability to synthesize complex methodologies and analytical content into clear messages
Passion for client service problem-solving and working at the intersection of technology and finance
Quantitative coursework and willingness to learn technical tools such as Python SQL and UNIX (prior exposure is a plus but not )
A team-first attitude with strong collaboration and interpersonal skills
Curios and self-motivated with a passion to learn about financial markets and risk management concepts along with a desire to grow within a fast-paced and evolving industry.
Excellent problem-solving abilities and quantitative skills intellectual curiosity and ability to partner across geographies
Meticulous attention to detail structured approach to sophisticated analysis and strong sense of initiative and ownership
Understanding of the banking and financial sector balance sheet regulations and economics concepts is a plus
Professional Certifications such as CFA FRM or progress towards them is a plus
Our benefits
To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability family status gender identity race religion sex sexual orientation and other protected attributes at law.
Required Experience:
IC
Employment Type
Full-Time
