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Here is what you need to know about the job:
The Custom Brokerage Supervisor plays a key role in coordinating the clearance and delivery of international freight shipments. This role ensures compliance with all regulatory requirements and supports efficient end-to-end logistics operations. The ideal candidate brings hands-on experience in freight documentation strong organisational skills and a service-oriented mindset.
Duties and Responsibilities
- Oversee daily receiving and shipping operations ensuring timely and accurate movement of goods.
- Supervise freight flow processes maintaining communication with suppliers buyers shipping lines agents and vendors.
- Address customer inquiries and delivery concerns professionally and promptly.
- Deliver exceptional service to clients to ensure high levels of customer satisfaction.
- Coordinate freight handling by ensuring loading/unloading equipment is prepped and ready before shifts.
- Ensure all shipments are sorted and tagged accurately based on delivery orders and customs requirements.
- Complete all freight and customs paperwork accurately maintaining clean and organized records.
- Investigate and resolve issues such as misdirected shipments and seal discrepancies swiftly.
- Collaborate with internal teams (e.g. Customer Service Operations Compliance) to support smooth customs clearance.
Requirements
- Minimum 2 years of experience in customs brokerage not limited experience in import/export operations shipping documentation within a freight forwarding or logistics company.
- Holds valid PPJK license (mandatory) certified and authorized to submit customs declarations on behalf of the company.
- Strong understanding of Indonesian customs regulations HS codes and import/export documentation.
- PPJK Licence Certified
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If this sounds like you Apply Now!
As an equal opportunity employer we shall consider all applicants regardless of gender age religion marital status race sexual orientation disability disease pregnancy or trade union and/or political affiliation and disregard all factors deemed inappropriate by local law and the International Labor Organizations Declaration on Fundamental Principles and Rights at Work.
Required Experience:
Manager