Technical Support - Team Lead
Technical Support - Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
This fast-moving tech company delivers connected solutions on-site across construction infrastructure and logistics. With physical installs tight turnarounds and growing demand theyre after a hands-on manager who can lead a team bring structure and still dive into the detail when it counts.
The Role
Youll lead a team of six split across:
Service Operations getting devices live managing on/off-hires relocations and keeping first-contact resolution high.
Technical Operations handling escalations root-cause investigations automations and major incidents.
They need someone to help the team lift its game define the way things get done bring in reporting and make performance visible and measurable.
What Theyre Looking For
Background in support field ops or NOC
Confident across Linux scripting monitoring and connectivity
Comfortable with terminals on Linux Mac and Windows
Good with people field ops customers internal teams
Can document clearly and coach without ego
Bonus if youve done hardware; fine if you havent as long as youre curious and practical
The Environment
5 days/week on-site in a secure facility
Operationally heavy devices go out into the field
Team sits under Engineering but theyve asked for a leader to help them get better at what they do
Employment Type
Full Time
